Returned Kit, still being hounded

WeeYin1 — Thu, 27 Jun 2024 05:05:02 GMT

Desperately looking for some help and advice. Seeing a lot of people post about the same issue as me. What a shambles BT have been with this.

I posted my kit back a few months ago, using the return mail bag provided. This was done at a local shop at their post office counter during a stressful house move (I was heavily pregnant at the time). I don't have the receipt but figured it would still be tracked anyway.

I have been hounded by messages and emails saying I haven't returned the kit and am now I'm receiving debt collection letters for £50.

To say this has been upsetting, whilst dealing with a newborn/postpartum depression, is an understatement. I am currently seeking legal advice from a family friend who is a lawyer.

Has anyone had a positive outcome with BT in a similar situation?

Re: Returned Kit, still being hounded

RobbieMac — Thu, 27 Jun 2024 08:40:56 GMT

Hi @WeeYin1

Welcome and thanks for your post!

I am sorry you're receiving reminders about returning the equipment. I understand you had sent the equipment back previously. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

This topic

Returned Kit, still being hounded

Re: Returned Kit, still being hounded