https://community.bt.com/t5/Bills-Packages/Close-bt-landline-account/m-p/2391305#M170668 <P>My mother has moved into residential care home.</P><P>how do I close her account&nbsp;</P> Wed, 26 Jun 2024 23:37:11 GMT kh31 2024-06-26T23:37:11Z https://community.bt.com/t5/Bills-Packages/Close-bt-landline-account/m-p/2391305#M170668 <P>My mother has moved into residential care home.</P><P>how do I close her account&nbsp;</P> Wed, 26 Jun 2024 23:37:11 GMT https://community.bt.com/t5/Bills-Packages/Close-bt-landline-account/m-p/2391305#M170668 kh31 2024-06-26T23:37:11Z https://community.bt.com/t5/Bills-Packages/Close-bt-landline-account/m-p/2391306#M170669 <P>I have rung to close account but it’s still not been closed&nbsp;</P> Wed, 26 Jun 2024 23:45:56 GMT https://community.bt.com/t5/Bills-Packages/Close-bt-landline-account/m-p/2391306#M170669 kh31 2024-06-26T23:45:56Z https://community.bt.com/t5/Bills-Packages/Close-bt-landline-account/m-p/2391345#M170680 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/337335">@kh31</a></SPAN></P> <P>Welcome to the BT Community and thank you for your post!</P> <P>I am sorry you're having problems closing your Mum's landline account. &nbsp;We can pick up and help get this sorted out for you from here. &nbsp;I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: <A href="https://community.bt.com/t5/notes/privatenotespage" target="_blank">Private messages</A></P> <P>Thanks,</P> <P>Robbie</P> Thu, 27 Jun 2024 08:19:47 GMT https://community.bt.com/t5/Bills-Packages/Close-bt-landline-account/m-p/2391345#M170680 RobbieMac 2024-06-27T08:19:47Z