This topic

Order has been cancelled for the 5th time want to leave

mitchec1 — Mon, 01 Jul 2024 20:35:56 GMT

The wife has been trying to upgrade to Full Fibre and switch to Digital Voice since April.

We've placed 5 orders and everytime it's cancelled because of a BT internal system and an issue with Digital Voice. Tried calling the last one we went through X but still the order has failed.

Now beyond a joke, before I go to the ombudsmen does anyone have ideas?

We need DV as our older relatives in their 90s's use a landline and we don't want them bearing the costs of calling a mobile.

Like to think our household has been patient but now just want out

Re: Order has been cancelled for the 5th time want to leave

RobbieMac — Tue, 02 Jul 2024 07:24:54 GMT

Hi @mitchec1

Thank you for your post and welcome back!

I am sorry for the problems you've been having with your orders for Full Fibre and Digital Voice. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Order has been cancelled for the 5th time want to leave

mitchec1 — Tue, 02 Jul 2024 09:39:32 GMT

Hi Robbie,

Thanks for getting back to me have replied via PM.