This topic

Online billing

Orac-_-01 — Thu, 04 Jul 2024 05:49:23 GMT

Anybody know how to switch back to online billing. BT keep sending email of new bill notification to an old email address so I thought if I switch to paper and then back to online it would ask me to confirm the email address....NO! Now no matter how many times I change it back to online only it changes back to online and post. Worst thing as there going to charge ne £3.00 a month for their incompetence.

MyBT

Orac-_-01 — Thu, 04 Jul 2024 05:51:26 GMT

Anyone know why myBT app keeps telling me my BT ID doesn't exist and when I try to register it tells me it already exists? I can log in on a laptop using it but the app is total **bleep**.

Re: MyBT

NeilO — Thu, 04 Jul 2024 09:09:06 GMT

Hi @Orac-_-01 I'm sorry, these problems are likely related, I would recommend messaging the billing team on this link for assistance. They will be able to switch you to online billing only and check the BT ID issues you're having.

Neil