This topic

Halo 3 remewal

Laura2023 — Wed, 03 Jul 2024 18:19:42 GMT

I have BT full fibre 300 with halo 3 and have just been quoted over £90 per month to renew. Apparently this is the 'lowest advertised price', but nowhere does this seems to be advertised. I suspect by 'advertised' BT means emailed to existing customers, who like me are stupid enough to trust BT. Try and find it online, it's simply not there

BT know full well this is a useless product held at a ridiculous price with the sole purpose of ripping off existing customers.

I have been quoted 1/3 of the price for full fibre 500 from another provider. Why on earth should I stay with BT?

Perhaps a call to BT might result in a sensible quote on a proper product that the general public actually wants, rather than Halo 3, which might post a router to me if mine breaks down, for £90 A MONTH (that is if they aren't experiencing high (normal) call volumes (code for not enough staff due to them not actually caring).

Re: Halo 3 remewal

iniltous — Wed, 03 Jul 2024 18:29:01 GMT

BT 500 Mb standalone broadband is currently £35 a month , even adding Halo the price shouldn’t be anywhere near £90 , so do you have anything else ( telephone, anytime calls package TV etc )
FWIW , the Halo package supposedly means that you don’t pay more than a new customer…

Re: Halo 3 remewal

Laura2023 — Wed, 03 Jul 2024 18:37:17 GMT

Hi,

Thank you for your reply to my message.

Id don't have anything else with BT, not even a phone. The problem is that a new customer isn't being offered this product, so BT technically are doing what they say but it is very misleading. Nobody in their right mind would sign up to this offer, but a complacent existing customer might inadvertently allow their package to renew at this price.

Re: Halo 3 remewal

marco806 — Thu, 04 Jul 2024 09:18:12 GMT

Full fibre 900 is available elsewhere from as little as £29 per month.

Certainly in my neck of the woods.

BT broadband is reliable, im on 500, but paying £43.14 per month. Its the most expensive

broadband provider bar none..ie BT/EE, (especially for long standing customers who never move supplier).

My special offer to move across to EE is to pay £47.99 per month for 500.

ill be jumping ship come contract end time.

Re: Halo 3 remewal

imjolly — Thu, 04 Jul 2024 09:19:42 GMT

@Laura2023

try phoning the retentions team 08007831401 and see what you can negotiate to renew. make sure you know what BT currently offer and also other ISPs

If you don't use your phone nor want Halo then renew with just broadband only and see what cost you get. if you don't like offer don't take. either try later getting someone else or move