This topic

Cancelling BT services for parent with Dementia who has moved to a care home

MightyDavros — Fri, 05 Jul 2024 13:25:49 GMT

Hi, I'm trying to cancel a number of my Dad's subscriptions and Direct Debits to free up cash to pay the care home. He's somehow paying nearly £150 pm to BT, so this is a high priority! I've got Power of Attorney and I've tried the customer service phone line but the wait times are longer than I can squeeze in around work, is there anyone who can help here please?

Re: Cancelling BT services for parent with Dementia who has moved to a care home

Keith_Beddoe — Fri, 05 Jul 2024 13:27:57 GMT

@MightyDavros

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

Re: Cancelling BT services for parent with Dementia who has moved to a care home

JohnC2 — Fri, 05 Jul 2024 13:52:00 GMT

Hi @MightyDavros, thanks for posting and have you registered the Power of Attorney for the account with us yet?
If not then email a copy to POA@bt.com as this will help speed things up. What Power of Attorney (PoA) does BT accept? | BT Help
If you've previously registered it with us then post back and let me know.

Cheers

John

Re: Cancelling BT services for parent with Dementia who has moved to a care home

MightyDavros — Sat, 06 Jul 2024 11:11:39 GMT

Thanks John, I have just sent a scan of the LPA document to that email address. What would be the next step?

Cheers,

Dave

Re: Cancelling BT services for parent with Dementia who has moved to a care home

JohnC2 — Sat, 06 Jul 2024 11:42:15 GMT

Hi @MightyDavros, thanks for that and I've sent you a Private Message that you can get in touch with the Mod team and we'll be able to take things from there for you.

Cheers

John