This topic

Free Xbox Ultimate game pass for 12 months

Ianthorny — Sat, 06 Jul 2024 04:02:25 GMT

Trouble activating Xbox game pass offer

I've renewed my broadband after receiving an email offering me 12 months Xbox Ultimate, I was told that I can activate it on my BT page, .

However, tried now for 4 days but just says site under maintenance.

Please help

Re: Free Xbox Ultimate game pass for 12 months

JohnC2 — Sat, 06 Jul 2024 10:28:04 GMT

Hi @Ianthorny, the Game Pass will only be available to claim 14 days after your order completes.

If it's past the 14 days already please get in touch with us using the 'Message now' option on this page: Broadband | BT Help and one of our guides will claim it for you.

Cheers

John

Re: Free Xbox Ultimate game pass for 12 months

Ianthorny — Sat, 06 Jul 2024 12:06:02 GMT

Thanks John, only upgraded 2 days ago

Re: Free Xbox Ultimate game pass for 12 months

Ianthorny — Sun, 07 Jul 2024 08:51:59 GMT

Which dept do I need as I keep getting passed around?

Re: Free Xbox Ultimate game pass for 12 months

imjolly — Sun, 07 Jul 2024 09:18:47 GMT

you cannot activate your xbox pass until your 14 day cooling off has passed. you should then be able to go to MYBT and find 'content partners' and active from there you need to access MYBT from pc/laptop not from the app

Re: Free Xbox Ultimate game pass for 12 months

Ianthorny — Sun, 07 Jul 2024 10:10:41 GMT

Ok thanks

Re: Free Xbox Ultimate game pass for 12 months

Ianthorny — Wed, 17 Jul 2024 08:00:51 GMT

well that didnt work , 14 day period passed , tried activating on PC , still an error

Its a joke that BT attract you with these offers but when you try to redeem its a nightmare. I've been trying now for 2 weeks. Even rang BT and the advisor assured me it would be activated in next 5 working days. That never happened either !!! Absolute waste of time and energy !!

Re: Free Xbox Ultimate game pass for 12 months

DavidM — Wed, 17 Jul 2024 08:11:52 GMT

Hi @Ianthorny and thanks for posting.

I'm sorry you're still having problems claiming the Xbox game pass. I can help. Please check your inbox for my message and drop me over your details.

Cheers

David

Re: Free Xbox Ultimate game pass for 12 months

o0swfh0o — Tue, 23 Jul 2024 14:04:31 GMT

I am having the same issue and now the 2 weeks is up! I did speak to BT on the phone who were going to sort it for me but I haven’t heard anything back and it’s nearly been a week

Re: Free Xbox Ultimate game pass for 12 months

JohnC2 — Tue, 23 Jul 2024 15:02:08 GMT

Hi @o0swfh0o, sorry you've not received your code for the Game Pass. When you called the guide would've filled in a form with your details for the Xbox team. It can take 7 days for them to email the code to you after the date of the call.

If you've not received it and 7 days have passed let us know.

Cheers

John

Re: Free Xbox Ultimate game pass for 12 months

Ianthorny — Tue, 23 Jul 2024 15:06:10 GMT

Hi mate,

Keep on at them. I complained and complained and eventually got a really helpful advisor. Within an hour a guy emailed me a code. It was something so simple but took so much effort to achieve
Thanks
Ian

Re: Free Xbox Ultimate game pass for 12 months

o0swfh0o — Tue, 23 Jul 2024 16:02:36 GMT

John,

Thanks for your reply, I will be in touch again if needs be - hopefully I will hear something soon though 🙂

Re: Free Xbox Ultimate game pass for 12 months

o0swfh0o — Wed, 24 Jul 2024 20:37:32 GMT

John,

I raised the issue last Wednesday evening and I still haven’t heard anything at all - if you could look into it I would be really grateful

Re: Free Xbox Ultimate game pass for 12 months

o0swfh0o — Fri, 26 Jul 2024 13:28:05 GMT

Still nothing, it’s been 9 days now!