This topic

Returned kit but you’re still going to charge me.

Andyb70 — Sat, 06 Jul 2024 10:26:35 GMT

Returned kit 3 month ago but you’re still going to charge me £50

Re: Returned kit but you’re still going to charge me.

gg30340 — Sat, 06 Jul 2024 10:28:54 GMT

If you call BT 0330.1234.150 with your Proof of Sending or your Proof of Receipt they can update your account.

Re: Returned kit but you’re still going to charge me.

Keith_Beddoe — Sat, 06 Jul 2024 10:29:00 GMT

@Andyb70

This is just a customer to customer help forum, everyone here, including myself, are just customers and will not be able to deal with any issues relating to your account.

Try calling 0330 1234 150

You can message BT using the "message us" links on the help pages. That is usually effective.

https://www.bt.com/help/contact-bt