https://community.bt.com/t5/Bills-Packages/returning-equipment/m-p/2393098#M170984 <P>Hi <SPAN><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/337783">@daniele_carbonaro</a></SPAN> I'm sorry your returns bag has not arrived, if you use the<A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_blank" rel="noopener"> message now option</A> here a guide will be happy to help.</P> <P>Thanks</P> <P>Neil</P> Sat, 06 Jul 2024 18:23:03 GMT NeilO 2024-07-06T18:23:03Z https://community.bt.com/t5/Bills-Packages/returning-equipment/m-p/2393091#M170981 <P>hi,</P><P>same as others I havent received the bag to returning the router.</P><P>Is there anyone that could help?</P><P>Thanks</P><P>Daniele</P><P>&nbsp;</P> Sat, 06 Jul 2024 16:39:51 GMT https://community.bt.com/t5/Bills-Packages/returning-equipment/m-p/2393091#M170981 daniele_carbonaro 2024-07-06T16:39:51Z https://community.bt.com/t5/Bills-Packages/returning-equipment/m-p/2393098#M170984 <P>Hi <SPAN><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/337783">@daniele_carbonaro</a></SPAN> I'm sorry your returns bag has not arrived, if you use the<A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_blank" rel="noopener"> message now option</A> here a guide will be happy to help.</P> <P>Thanks</P> <P>Neil</P> Sat, 06 Jul 2024 18:23:03 GMT https://community.bt.com/t5/Bills-Packages/returning-equipment/m-p/2393098#M170984 NeilO 2024-07-06T18:23:03Z