https://community.bt.com/t5/Bills-Packages/Xbox-GamePass/m-p/2393129#M170994 <P>When did your upgrade take place?&nbsp; The content partners section in MYBT will not be available until your 14 day cooling off period has passed. You&nbsp; also need to access MYBT with pc/laptop not the app</P> Sat, 06 Jul 2024 21:15:53 GMT imjolly 2024-07-06T21:15:53Z https://community.bt.com/t5/Bills-Packages/Xbox-GamePass/m-p/2393128#M170993 <P>Hi all can some one kindly assist with this request please?</P><P>I have upgraded my broadband recently to:</P><H4>Full Fibre 900 with BT Halo 3+</H4><P>as such I am entitled to 12 months free Xbox game pass, as confirmed by email from BT.</P><P>After a lot of searching (as the email instructions are very vague) I found the section and followed the instructions, however I ran across the following message:</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_4100.jpeg" style="width: 999px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/84886i37E8B9E1A1AC646C/image-size/large?v=v2&amp;px=999" role="button" title="IMG_4100.jpeg" alt="IMG_4100.jpeg" /></span></P><P>I have called the number and followed the instructions but the operator could not help as they stated they could not find the information on my account and suggested I try here.</P><P>Could one of the mods kindly help?</P><P>Thanks in advance,</P><P>Lee</P> Sat, 06 Jul 2024 20:59:28 GMT https://community.bt.com/t5/Bills-Packages/Xbox-GamePass/m-p/2393128#M170993 LeeJim 2024-07-06T20:59:28Z https://community.bt.com/t5/Bills-Packages/Xbox-GamePass/m-p/2393129#M170994 <P>When did your upgrade take place?&nbsp; The content partners section in MYBT will not be available until your 14 day cooling off period has passed. You&nbsp; also need to access MYBT with pc/laptop not the app</P> Sat, 06 Jul 2024 21:15:53 GMT https://community.bt.com/t5/Bills-Packages/Xbox-GamePass/m-p/2393129#M170994 imjolly 2024-07-06T21:15:53Z