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Cancellation Fee

niabrichards — Mon, 08 Jul 2024 13:18:39 GMT

I have recently cancelled my BT contract which was set up in May 2022 and is a 24 month contract. However, when I received my final bill, it has a cancellation fee of around £360. Why have I been charged so much if it is a 24 month contract and if they signed me up for a rolling contract/ extended my contract, why did I have no communication about it via post/ email?

Any feedback/ past experiences would be appreciated.

Re: Cancellation Fee

Keith_Beddoe — Mon, 08 Jul 2024 13:33:56 GMT

@niabrichards

Welcome to this user forum for BT Residential phone and broadband customers.

Its possible that your contract was extended if you made changes or upgraded your package.

https://my.bt.com/s/apps/appsorder/customer/index.html#/index?order_ref=&s_cid=con_FURL_myorder&s_cid=con_FURL_ordertracking