https://community.bt.com/t5/Bills-Packages/Locked-out-of-my-account/m-p/2393750#M171082 <P>For over a week now i haven't been able to get into my account on either the app or on a browser. It wont accept my passwords and all i get when i attempt to change my password i either get a message saying something along the li nes of something went wrong try again later or to try again as my account is locked for 20 minutes. Occasionally i am abke to change my password and it seems to accept that but i then just get access to the BT page but im not logged. When i try it all starts again. I have asked a advisor whats going on yet i havent heard anything back. I was thinking of upgrading my package but that's not going to happen if i cant even view my account.</P><P>Any help appreciated.&nbsp;</P> Wed, 10 Jul 2024 09:49:58 GMT MikeN73 2024-07-10T09:49:58Z https://community.bt.com/t5/Bills-Packages/Locked-out-of-my-account/m-p/2393750#M171082 <P>For over a week now i haven't been able to get into my account on either the app or on a browser. It wont accept my passwords and all i get when i attempt to change my password i either get a message saying something along the li nes of something went wrong try again later or to try again as my account is locked for 20 minutes. Occasionally i am abke to change my password and it seems to accept that but i then just get access to the BT page but im not logged. When i try it all starts again. I have asked a advisor whats going on yet i havent heard anything back. I was thinking of upgrading my package but that's not going to happen if i cant even view my account.</P><P>Any help appreciated.&nbsp;</P> Wed, 10 Jul 2024 09:49:58 GMT https://community.bt.com/t5/Bills-Packages/Locked-out-of-my-account/m-p/2393750#M171082 MikeN73 2024-07-10T09:49:58Z