This topic

MyBT

eadpp01 — Fri, 12 Jul 2024 10:19:28 GMT

When trying to log on to MyBT to view my bills I enter my BT id and password but it then just loads the generic BT page

I have tried changing password with no change

I am using the edge browser

Any help?

Re: MyBT

imjolly — Fri, 12 Jul 2024 10:39:40 GMT

can you login using app on your phone?

try different browser?

Re: MyBT

eadpp01 — Fri, 12 Jul 2024 10:47:29 GMT

Thanks for your reply

I've now tried on chrome and firefox with the same result

Also is the same on my phone using the BT app

Re: MyBT

orozz — Fri, 12 Jul 2024 15:45:21 GMT

Yes, mine goes round in circles too.

Re: MyBT

Anonymous — Fri, 12 Jul 2024 18:20:39 GMT

Same here log in. Go to another page have login in again next page log in again.. Set up finger print log in next time I log in it's just same log in per page..

Re: MyBT

conrad — Sat, 13 Jul 2024 20:21:07 GMT

I have this problem as well but when it goes to the BT page I click on view personalised offer where I have to log in again which shows the offers but I can then access MyBT using the drop down menus.
I am using a bookmark for the initial log in.

There is obviously some fault in the system which needs to be rectified.

Re: MyBT

conrad — Sun, 14 Jul 2024 13:26:38 GMT

I have changed my bookmark to my.bt.com/s/apps/appsmybt/#/home put https// at the start. This only needs a single log in to work at the moment.