https://community.bt.com/t5/Bills-Packages/Cancelling-Landline-for-Relative-Moving-to-a-Care-Home/m-p/2394586#M171222 <P>My relative has moved into a care home, and I am selling her property so need to cancel her landlines.</P><P>I have POA but need help to achieve cancellation.</P> Tue, 16 Jul 2024 05:43:44 GMT Tia1 2024-07-16T05:43:44Z https://community.bt.com/t5/Bills-Packages/Cancelling-Landline-for-Relative-Moving-to-a-Care-Home/m-p/2394586#M171222 <P>My relative has moved into a care home, and I am selling her property so need to cancel her landlines.</P><P>I have POA but need help to achieve cancellation.</P> Tue, 16 Jul 2024 05:43:44 GMT https://community.bt.com/t5/Bills-Packages/Cancelling-Landline-for-Relative-Moving-to-a-Care-Home/m-p/2394586#M171222 Tia1 2024-07-16T05:43:44Z https://community.bt.com/t5/Bills-Packages/Cancelling-Landline-for-Relative-Moving-to-a-Care-Home/m-p/2394588#M171223 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/338130">@Tia1</a>&nbsp;</P> <P>This is just a customer to customer help forum, everyone here, including myself, are just customers.</P> <P>Have you registered the Power of Attorney for the account with BT?<BR />If not then email a copy to <A href="mailto:POA@bt.com" target="_blank" rel="nofollow noopener noreferrer">POA@bt.com</A> as this will help speed things up. <A href="https://www.bt.com/help/account-and-billing/what-power-of-attorney--poa--does-bt-accept-" target="_blank" rel="nofollow noopener noreferrer">What Power of Attorney (PoA) does BT accept? | BT Help</A><BR />If you've previously registered it with BT, then post back here and a moderator should be able to assist.</P> <P>&nbsp;</P> Tue, 16 Jul 2024 05:49:35 GMT https://community.bt.com/t5/Bills-Packages/Cancelling-Landline-for-Relative-Moving-to-a-Care-Home/m-p/2394588#M171223 Keith_Beddoe 2024-07-16T05:49:35Z