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Contract is expiring and im planning on moving to another brand. What do i do?

Sab2024 — Tue, 16 Jul 2024 20:51:31 GMT

Hello my current broadband contract with BT is going to end tomorrow and am planning on moving to another brand what do i actually do? Do i have to wait for it to expire and then contact them that i want to cancel it and get a contract with the other company or can i right now go and get a contract with that other wifi company and they'll do everything?

Thanks

Re: Contract is expiring and im planning on moving to another brand. What do i do?

Keith_Beddoe — Tue, 16 Jul 2024 20:57:58 GMT

@Sab2024

Welcome to this user forum for BT Residential phone and broadband customers.

You must contact your new provider, and they will contact BT. Do not do it the other way around, as you may end up with a long period without a connection.

Re: Contract is expiring and im planning on moving to another brand. What do i do?

Sab2024 — Tue, 16 Jul 2024 22:47:09 GMT

so if i purchase a contract with virgin media they'll contact bt and cancel it for me or ill need to contact bt to cancel it?

Re: Contract is expiring and im planning on moving to another brand. What do i do?

Keith_Beddoe — Wed, 17 Jul 2024 04:44:30 GMT

As VM do not use Openreach, you would have to cancel with BT yourself.