This topic

Broadband cover

RSansome — Fri, 19 Jul 2024 05:47:20 GMT

Hi all, hope someone can help.

I am in the process of buying a home and trying to find an internet provider.

However, no provider at all says that they cover the house.

It is a mid terraced house and every other house has on the street different internet providers.

It has been noted that the house has got a telephone line and cable from BT.

It have also checked and fttp on demand is availible.

Please can someone help explain why no provider whats happening.

Rob

Re: Broadband cover

Keith_Beddoe — Fri, 19 Jul 2024 06:00:57 GMT

@RSansome

Welcome to this user forum for BT Residential phone and broadband customers.

Use the address checker on the page below, and post the results, but edit out your address details first, but leave the exchange name and cabinet number showing.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Please include all notes at the bottom.

This forum can only help with BT/EE orders, and cannot advise on other providers.

Re: Broadband cover

RSansome — Fri, 19 Jul 2024 06:02:52 GMT

Thank you for your reply.

Re: Broadband cover

Keith_Beddoe — Fri, 19 Jul 2024 06:12:16 GMT

@RSansome

Thank you.

Unfortunately there are no spare ports on the fibre cabinet, and there is a waiting list.

FTTP on demand is an expensive business product.

ADSL up to 11Mbs may be available from BT, but many other providers will not allow orders to be placed for it.

Have you tried placing an order with BT, on this link?

https://www.bt.com/broadband/deals

Re: Broadband cover

RSansome — Fri, 19 Jul 2024 06:18:51 GMT

Hi,

Only 4G products show up on the BT website.

Does this mean that i may potentialy not be able to have the internet then, unless i pay for one of these 4G products which are also very expensive in comparrison?

Rob

Re: Broadband cover

Keith_Beddoe — Fri, 19 Jul 2024 06:31:53 GMT

You may be able to contact BT to see if they can place an ADSL order, but because of the low speed, they may only offer 4G broadband, but its worth giving them a call.

https://www.bt.com/broadband/4g-hub

But as you have said, its very expensive in comparison with other products.

Although forum members cannot recommend anyone else, have you tried other 4G providers, assuming you do have 4G coverage?

You could keep checking the availability page to see if the waiting list changes to available, then you should be able to place an order for FTTC. (VDSL).

Re: Broadband cover

Keith_Beddoe — Fri, 19 Jul 2024 06:46:02 GMT

@RSansome

Some more info which may help.

https://www.telecom-tariffs.co.uk/codelook.htm?xid=10736&postcodeloc=14999&cabinet=P8

It does say that ADSL2+ is available.

Try calling BT on 0330 1234 150

Re: Broadband cover

RSansome — Fri, 19 Jul 2024 07:04:10 GMT

Thank you for your info.

Its looking like i will have to go with 4G

This may be a daft question so I apologise, but if the home im purchasing and a telephone line and cable from BT does this mean they had internet avalibility also?

Also if the previous owner passed away would this result in being disconnected from the fibre or based on the pictures has this property never had it?

Thanks again

Rob

Re: Broadband cover

Keith_Beddoe — Fri, 19 Jul 2024 07:27:17 GMT

@RSansome

Its quite likely that the previous owner just have a phone service, and no broadband.

The external network is provided by Openreach, not BT consumer.

I would first call BT and ask if they can provide "Standard Broadband", which is what ASDL is called. Unless of course that 11Mbs is not fast enough for you. They may have to override their normal order process to do that, but it can be done.

If you can get standard broadband, then you can upgrade to "fibre" (FTTC) broadband, once a free slot becomes available, you would need to check that each week.

As far as 4G is concerned, I would try a PAYG service to start with, like Three mobile as an example (other providers are available). That will give you some idea of the speed you are likely to get.

Re: Broadband cover

RSansome — Fri, 19 Jul 2024 08:49:58 GMT

Thank you for all your advice!
Hopefully it becomes available before I move in but if not i will go down the 4G route.
Much appreciated
Rob

Re: Broadband cover

iniltous — Fri, 19 Jul 2024 09:31:30 GMT

It’s possible the address you are buying has FTTC , but the current occupants haven’t done anything about advising their ISP that they are leaving the property shortly , when they do advise them to stop their broadband, the ‘port’ they are on opens up on the fibre cabinet…..you don’t need to use the same ISP as them , and deliberately chosing the one they use, is no advantage when it comes to ordering service , but you could ask them ( if they have a FTTC broadband ) to let you know when they have advised their ISP they are leaving , then keep an eye on the checker , when the ‘waiting list ‘ entry for SoGEA changes to to ‘available’ , get your order in quick before someone else does….it may ( depending on the current occupant ) leave you waiting a short while for service, but that’s better than getting a service that you don’t really want .

Re: Broadband cover

Carlusha — Fri, 19 Jul 2024 09:49:39 GMT

@iniltouswrote:
It’s possible the address you are buying has FTTC , but the current occupants haven’t done anything about advising their ISP that they are leaving the property shortly , when they do advise them to stop their broadband, the ‘port’ they are on opens up on the fibre cabinet…..you don’t need to use the same ISP as them , and deliberately chosing the one they use, is no advantage when it comes to ordering service , but you could ask them ( if they have a FTTC broadband ) to let you know when they have advised their ISP they are leaving , then keep an eye on the checker , when the ‘waiting list ‘ entry for SoGEA changes to to ‘available’ , get your order in quick before someone else does….it may ( depending on the current occupant ) leave you waiting a short while for service, but that’s better than getting a service that you don’t really want .

Might be tad difficult, @iniltous , as the occupant is now departed to heaven (hopefully). I suggest you @RSansome ask your solicitor to contact the seller's solicitor who may have the bills / services details relative to the property. If so, they would advise the the ISP set-up at the property.