https://community.bt.com/t5/Bills-Packages/Same-email-two-different-accounts-numbers/m-p/2395283#M171321 <P>A few days ago I received a message that my bill had not been paid, I used my details that I always use to log in and found information that everything was paid. Today my broadband stopped working, I checked the bank and there was indeed no payment. I logged in again and, although there was still no information about the arrears, I paid the money. Nothing happened, broadband still doesn't work. After checking everything, it turned out that the account I have on BT has a different number than the one I found in the first e-mail from BT. How is it possible that I have dealt with broadband issues several times using my BT account and no one has mentioned that the numbers are different? How can I have a different number using the same email address?</P> Fri, 19 Jul 2024 11:54:49 GMT Greg369 2024-07-19T11:54:49Z https://community.bt.com/t5/Bills-Packages/Same-email-two-different-accounts-numbers/m-p/2395283#M171321 <P>A few days ago I received a message that my bill had not been paid, I used my details that I always use to log in and found information that everything was paid. Today my broadband stopped working, I checked the bank and there was indeed no payment. I logged in again and, although there was still no information about the arrears, I paid the money. Nothing happened, broadband still doesn't work. After checking everything, it turned out that the account I have on BT has a different number than the one I found in the first e-mail from BT. How is it possible that I have dealt with broadband issues several times using my BT account and no one has mentioned that the numbers are different? How can I have a different number using the same email address?</P> Fri, 19 Jul 2024 11:54:49 GMT https://community.bt.com/t5/Bills-Packages/Same-email-two-different-accounts-numbers/m-p/2395283#M171321 Greg369 2024-07-19T11:54:49Z https://community.bt.com/t5/Bills-Packages/Same-email-two-different-accounts-numbers/m-p/2395355#M171323 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/338219">@Greg369</a></P> <P>Welcome and thanks for your post.</P> <P>Sorry for the problems.&nbsp; Please give us a call on 0330 1234 150 for further support.</P> <P>Thank you</P> <P>Robbie</P> Fri, 19 Jul 2024 11:59:31 GMT https://community.bt.com/t5/Bills-Packages/Same-email-two-different-accounts-numbers/m-p/2395355#M171323 RobbieMac 2024-07-19T11:59:31Z https://community.bt.com/t5/Bills-Packages/Same-email-two-different-accounts-numbers/m-p/2395385#M171329 <P>All sorted. Thank you</P> Fri, 19 Jul 2024 17:38:39 GMT https://community.bt.com/t5/Bills-Packages/Same-email-two-different-accounts-numbers/m-p/2395385#M171329 Greg369 2024-07-19T17:38:39Z