Returned equipment

Azz — Sat, 20 Jul 2024 08:24:40 GMT

I’m disgusted,I upgraded my BT business broadband & was asked to return my old equipment which I did,then months later I have received a bill that says overdue,I’ve rang up & they say I need to give them £76 as I haven’t sent the equipment,I assured them that I have but have thrown the post office receipt as I just presumed it was all sorted as it was so long ago,now they are asking for £76,I’m not paying I’m going to try & cancel my new broadband package,it’s a problem at their end when they receive the packages they aren’t logging them,I run a Facebook page with over 15,000 members & I’m a member of a UK licensing group with over 40,000 members so I’m going to expose this scam to all the other members so they don’t get ripped off by BT (July 2024)

Re: Returned equipment

Keith_Beddoe — Sat, 20 Jul 2024 08:26:54 GMT

@Azz

Welcome to the BT Residential Customers forum

As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/

Thanks

This topic

Returned equipment

Re: Returned equipment