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Unable to access my Bills/Usage on MyBT app

russkbusiness — Tue, 22 Aug 2023 11:56:38 GMT

Hi there,

I am unable to view my Bills or usage in myBT app, it states that there is a “temporary hitch at your end” but has been like this since I started my package.

When I first applied for a broadband package with BT, the account ID that was opened was cancelled and replaced with a new ID (my current ID), so I have to IDs associated with my account. I’m not sure if this has anything to do with this, but can someone help?

I’ve received emails telling me I can view my Bill but then when I click the link an error message appears also.

I have also logged in via the website but again I get the same error. I've gone into Settings -> Your Account and I have tried to select the 2nd Account from the dropdown but this does not work

Thanks

Re: Unable to access my Bills/Usage on MyBT app

RobbieMac — Tue, 22 Aug 2023 12:06:24 GMT

Hi @russkbusiness

Thanks for your post and welcome to the BT Community!

I am sorry for the problems you're having viewing your bills & usage on your BTID profile. Give one of our guides in the helpdesk a call on 0330 1234 150 and they'll be able to help get you sorted.

Keep us posted how you get on chatting with them 🙂

Thanks,

Robbie

Re: Unable to access my Bills/Usage on MyBT app

MJA1 — Sat, 20 Jul 2024 15:17:01 GMT

Hi, I have exactly the same problem .

This has occured since the switch to Digital Voice.

Any help appreciated.