This topic

Waiters list

Maxsimpson — Tue, 23 Jul 2024 06:50:36 GMT

I’m on the waiters list for wifi as there is no room in the box which is stored on the street.

My flat has a master socket 5c installed (phone line and Wi-Fi socket)

does anyone know if there is way of finding how big the waiting list is or if there is an alternative way of getting the Wi-Fi ?

thanks

max

(my flat building is advertising for more tenants so I imagine they are going to have the same issue)

Re: Waiters list

Keith_Beddoe — Tue, 23 Jul 2024 07:00:32 GMT

@Maxsimpson

Welcome to this user forum for BT Residential phone and broadband customers.

There is no way of knowing. All you can do is to check the availability each week, and wait until it becomes available, then place your order with BT. I assume that is your intention, as you have posted on a BT consumer forum.

Have you already tried to place an order with BT?

Use the address checker on the page below, and post the results, but edit out your address details first, but leave the exchange name and cabinet number showing.

Its possible that FTTP is planned.

https://www.broadbandchecker.btwholesale.com/#/ADSL
Please include all notes at the bottom.

Re: Waiters list

Maxsimpson — Tue, 23 Jul 2024 07:00:08 GMT

I have already applied via BT as the Wi-Fi worked perfectly at a previous address, so there’s no way of determining a time frame or another option to gain Wi-Fi ?

Re: Waiters list

Keith_Beddoe — Tue, 23 Jul 2024 07:10:20 GMT

There is no way to check, its down to Openreach.

Is this a new build flat?

If you post the information requested, then forum members may be able to help.

The only other option might be 4G mobile broadband.

When did you place your order with BT, and what was the response, as I assume you used the BT Home Move process from your last address?

Re: Waiters list

Maxsimpson — Tue, 23 Jul 2024 07:15:51 GMT

I assume the above is what needed to be requested?

Re: Waiters list

Maxsimpson — Tue, 23 Jul 2024 07:18:42 GMT

I did not use BTmove help process as they (old flat mate) are still a tenant at the previous address, the flats are not a new build

Re: Waiters list

Keith_Beddoe — Tue, 23 Jul 2024 07:29:09 GMT

@Maxsimpson

VSDL is shown as available, not a waiting list, so you should be able to place an order.

You need to be quick, as it may be just one port available.

Re: Waiters list

David500 — Tue, 23 Jul 2024 07:37:23 GMT

@Maxsimpson Who's name is the original BT account with at your your old flat? If in your name you should do a home move and let your old flat mate take out a new contract as you can't change the name on existing accounts.

Re: Waiters list

Maxsimpson — Tue, 23 Jul 2024 07:56:44 GMT

Thank you, it’s not my name, I had no dealings with BT/contact - it was an account solely linked to my friend

Re: Waiters list

imjolly — Tue, 23 Jul 2024 08:05:22 GMT

@Maxsimpson

there is no actual 'waiting list' it is just first first served so you need to keep checking the dslchecker from what you have posted it appears you can place an order with BT or another ISP using openreach as it shows available

Re: Waiters list

36ULW — Tue, 23 Jul 2024 08:16:59 GMT

When I worked for Openreach as a CST doing both Copper and Fibre I had it confirmed there is no Waiting List for an FTTC Port.

What you need to do is periodically keep checking the Wholesale Availability Checker.

Re: Waiters list

iniltous — Tue, 23 Jul 2024 08:42:24 GMT

As stated there should be any reason why you can’t order , the ‘cabinet’ isn’t showing waiting list for WBC SoGEA , which is what you would be ordering , it’s showing ‘ available ‘ , on a more general note , you don’t join a list if a cabinet is at capacity, it’s first come first served, so if a waiting list cabinet changes to available, because someone stopped using a port in the cabinet, the first ISP to make an order gets the port , not whoever was waiting the longest ….but it doesn’t apply here anyway.

Re: Waiters list

chrisjp — Tue, 23 Jul 2024 11:31:46 GMT

"I’m on the waiters list for wifi as there is no room in the box which is stored on the street"

I'm confused - WiFi is something that you provide within your house, using the WiFi signal from a BT hub. If you have a broadband connection from BT to the hub, then you'll have WiFi - there is no waiting list for WiFi.
Do you perhaps mean that you're on the waiting list for a broadband connection? You clearly have a copper connection going to your master socket 5c, so is there no ADSL or VDSL service provided to that?
Or are you waiting for a full fibre to the premises service?

Re: Waiters list

Maxsimpson — Tue, 23 Jul 2024 12:44:14 GMT

There is no service provided via the master socket

Re: Waiters list

imjolly — Tue, 23 Jul 2024 12:53:49 GMT

@Maxsimpson wrote:
There is no service provided via the master socket

That's what you would expect until you select your ISP and place an order