https://community.bt.com/t5/Bills-Packages/Complaint/m-p/2396036#M171477 <P>Hi team</P><P>i have just been speaking to someone in c/s I have been give notice by my landlord that he is selling and I need to leave my property. Due to my financial situation I’m having to move back with my mum so unable to take services with me , C/S advised I will have to pay an &nbsp;early termination fee, £468 &nbsp;have asked to raise a complaint but was advised the complaint would be closed and there is no escalation process or option to speak to a manager, please</P> Tue, 23 Jul 2024 13:03:16 GMT Annmarie1978 2024-07-23T13:03:16Z https://community.bt.com/t5/Bills-Packages/Complaint/m-p/2396036#M171477 <P>Hi team</P><P>i have just been speaking to someone in c/s I have been give notice by my landlord that he is selling and I need to leave my property. Due to my financial situation I’m having to move back with my mum so unable to take services with me , C/S advised I will have to pay an &nbsp;early termination fee, £468 &nbsp;have asked to raise a complaint but was advised the complaint would be closed and there is no escalation process or option to speak to a manager, please</P> Tue, 23 Jul 2024 13:03:16 GMT https://community.bt.com/t5/Bills-Packages/Complaint/m-p/2396036#M171477 Annmarie1978 2024-07-23T13:03:16Z https://community.bt.com/t5/Bills-Packages/Complaint/m-p/2396050#M171480 <P>If you are in contract and you want to close the account for what ever reason and that is not caused by BT you will have to pay early termination fees.</P> <P>You could do a "house move" and have your contract moved to be at your mothers. If she already has broadband you could have it as your own broadband as an additional line.</P> Tue, 23 Jul 2024 14:15:58 GMT https://community.bt.com/t5/Bills-Packages/Complaint/m-p/2396050#M171480 gg30340 2024-07-23T14:15:58Z