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Broadband contract ended 25th July

Brian17 — Thu, 25 Jul 2024 01:46:19 GMT

My broadband contract ended 25th July. Why am I getting a bill for the month ahead? I have changed provider to start on this day, which I am now using.

Re: Broadband contract ended 25th July

Madpeter — Thu, 25 Jul 2024 04:03:03 GMT

is your new provider using the openreach network
[And using the same connection type ie Full fiber "the little white box on the wall with lights" / fiber to the cab "plugs into the old telephone socket"]

# if Yes

then they would have needed to send a take over notice to BT with an advice of transfer, BT then would send you a message saying to get in touch as someone is trying to take over the line then 30/31 days later the line would move to the new provider.

depending on when your billing cycle is and when the take over happens
(example outcome)

billed on the 15th of each month (bill date can be found on the top of the bills)
so you will appear to get a bill from the 15th for the next month
take over compleates on the 16th
10 days after the take over BT should send you a final bill back dating to the take over date.

# if No

the BT has not been made aware that you wanted to stop your service unless you have called in to cancel your services

## lets say you have called in to cancel

billed on the 15th of each month (bill date can be found on the top of the bills)
you called in last month on the 18th
your final day would be the 18th of the following month after the 30/31 day notice period
so the bill has been issued as normal as the service had not stopped when the bill was created
then 10 days after the 18th you would get the final bill that back dates to the final day

## lets say you have not called in

BT has no idea you have had service installed from a new provider so you are now on a rolling monthly
contract.
so you will need to call and give the notice period to stop service.

Re: Broadband contract ended 25th July

iniltous — Thu, 25 Jul 2024 06:05:37 GMT

Your BT broadband contract may reach the end of a minimum term on the 25th July but it only ends if you or a new provider using Openreach advise BT to stop providing you with service , so ( as stated ) a lot depends on who you now use , and if they used the correct process to advise BT , if the correct process was used ( assuming you still are on Openreach network ) you would have received a ‘sorry to see you go’ communication , if you haven’t had a communication like that then either your new ISP didn’t use the correct process or they didn’t tell you to contact BT yourself.

Once you give notice it’s 30 days before you stop being a customer, if Openreach and the new ISP uses the correct process it’s 10-14 days , if neither you or your new ISP ( if still on Openreach ) haven’t advised BT then you will continue to receive bills because no one has told BT to stop your service.

It’s often the case that the bill production run has already been started , so you end up paying for some days after the notice period has ended , you then get a refund for these days , that is perfectly normal