Account connected to email address issue

Rob_wg — Thu, 25 Jul 2024 11:18:13 GMT

I appear to have an issue with my email address being connected to old account numbers. This is because my account's were closed and a new one started when I renewed last year. It does of course mean that when I log in I can't see my bills.

Weirdly the My BT app seems to pick up the new account - but is buggy when trying to query back bills etc.

How do I get this sorted? Do I have to go through the phone lines or can it be done by anyone on here?

Re: Account connected to email address issue

imjolly — Thu, 25 Jul 2024 11:23:40 GMT

contact CS 03301234150 or try billing https://www.bt.com/help/contact-bt/account-and-billing/broadband

they should be able to help remove old accounts

This topic

Account connected to email address issue

Re: Account connected to email address issue