https://community.bt.com/t5/Bills-Packages/Returns-Kit-Lost-in-Post/m-p/2396573#M171574 <P>Hi, I've seen several posts of similar cases getting resolved and would like some help as well. I've gone round in circles with the contact centre people and never got anywhere. I returned my Hybrid connect device when my broadband line finally got connected. I used the included postage label in the packing kit and dropped it off at the local post office. They gave me a receipt but it is long lost since I sent it back in April. I am now told I will be charged for not sending back the device. Of course I sent it back. It is unfair royal mail can lose a parcel or BT can not process a return if it did arrive, but I cannot lose a small piece of paper? I am deathly scared of returning the wifi device then going through this again when I leave BT now. PLEASE HELP.</P> Fri, 26 Jul 2024 09:34:26 GMT soemoeaung319 2024-07-26T09:34:26Z https://community.bt.com/t5/Bills-Packages/Returns-Kit-Lost-in-Post/m-p/2396573#M171574 <P>Hi, I've seen several posts of similar cases getting resolved and would like some help as well. I've gone round in circles with the contact centre people and never got anywhere. I returned my Hybrid connect device when my broadband line finally got connected. I used the included postage label in the packing kit and dropped it off at the local post office. They gave me a receipt but it is long lost since I sent it back in April. I am now told I will be charged for not sending back the device. Of course I sent it back. It is unfair royal mail can lose a parcel or BT can not process a return if it did arrive, but I cannot lose a small piece of paper? I am deathly scared of returning the wifi device then going through this again when I leave BT now. PLEASE HELP.</P> Fri, 26 Jul 2024 09:34:26 GMT https://community.bt.com/t5/Bills-Packages/Returns-Kit-Lost-in-Post/m-p/2396573#M171574 soemoeaung319 2024-07-26T09:34:26Z