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Xbox game pass - trouble accessing offer

LisaK1 — Sat, 27 Jul 2024 14:50:23 GMT

Hello

I am trying to add / activate my 12 month Xbox free game pass offer under the products section in my account but it keeps telling me the service is under “maintenance”?

Can anyone help me add / activate the offer? I cannot get through to customer services on the telephone.
thanks

Re: Xbox game pass - trouble accessing offer

imjolly — Sat, 27 Jul 2024 15:20:02 GMT

numerous posts like yours using search

when was activation date? you need to wait at least until the 14 day cooling off period has passed and then try and access MYBT using pc/laptop not app and look for content partners

Re: Xbox game pass - trouble accessing offer

LisaK1 — Mon, 29 Jul 2024 15:13:56 GMT

Ok thank you. I can see the xbox ultimate game pass in my products but everytime i try to activate it it says ‘under maintenance’. My broadband was upgraded last Friday 20th July, so maybe i’ll try again after 14 days……..