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Change bill payer

Warty666 — Sun, 28 Jul 2024 10:51:30 GMT

Hi, my mother has dementia and is now in a nursing home. She is the main bill payer for the bt landline. As of yet we do not have power of attorney.

How can I change this so my father is the main bill payer in this situation.

Any advice appreciated.

Re: Change bill payer

Keith_Beddoe — Sun, 28 Jul 2024 10:54:05 GMT

@Warty666

Welcome to this user forum for BT Residential phone and broadband customers.

You can change the bank account details via MyBT, so that it comes out of your fathers bank account instead.

Re: Change bill payer

Warty666 — Sun, 28 Jul 2024 11:26:23 GMT

Thank you for that.

Just as a matter of interest, if my father wants to cancel the landline altogether, how does he do that bearing in mind he doesn't have power of attorney yet?

Re: Change bill payer

licquorice — Sun, 28 Jul 2024 12:17:26 GMT

Unfortunately, he won't be able to. Despite being the bill payer, only the account owner is able to cancel.

Re: Change bill payer

Warty666 — Sun, 28 Jul 2024 15:05:14 GMT

Thought as much.

Thanks for your relplies.