This topic

Billing

wendybrandie — Mon, 29 Jul 2024 12:18:04 GMT

I am on a Home essentials package with unlimited calls, and have just got a bill for over £250 all of which are UK call numbers either landline or mobiles. Why?

Re: Billing

HHGTTG — Mon, 29 Jul 2024 12:57:36 GMT

Are you sure that you have Unlimited Calls in this Home Essentials package? Go to MyBT where you can view your bill and calls and see which calls you have been charged for.

Re: Billing

imjolly — Mon, 29 Jul 2024 13:11:07 GMT

which Plan do you have

https://community.bt.com/t5/Bills-Packages/Bad-customer-service/m-p/2330514?lightbox-message-images-2330514=82558i6729865E166DD74B#M162647

Re: Billing

wendybrandie — Mon, 29 Jul 2024 15:45:34 GMT

My package is the following for broadband

Home Essentials - Unlimited Fibre Essential Plan

and for digital voice

Unlimited minutes

So why am I having to pay for all of my calls?

Re: Billing

wendybrandie — Mon, 29 Jul 2024 15:46:48 GMT

I have been billed for all of my calls, both landline and mobile, which are all UK.