This topic

Change delivery address

DanielG95 — Mon, 29 Jul 2024 18:17:09 GMT

Hi, I've just placed an order for broadband to my new address that I haven't moved into yet. Can I change the address to my current one? I can't see it anywhere on the order page.

Re: Change delivery address

gg30340 — Mon, 29 Jul 2024 18:56:20 GMT

Call BT Customer Service 0331.1234.150. They should be able to help, assuming it has not already been sent out.

Re: Change delivery address

DanielG95 — Mon, 29 Jul 2024 18:59:16 GMT

Unfortunantly my phones mic is broken, water and phones don't mix well.

Re: Change delivery address

gg30340 — Mon, 29 Jul 2024 19:08:29 GMT

Try the Chat Line

Broadband | BT Help

Re: Change delivery address

DanielG95 — Mon, 29 Jul 2024 19:45:31 GMT

The chat line suggested cancelling the order and replacing at my current address, I'd imagine this may cause issues with getting connected ASAP

Re: Change delivery address

chrisjp — Mon, 29 Jul 2024 22:26:43 GMT

I think BT automatically links the delivery address to the address at which the service is required. So altering the delivery address to your current one rather than your new one could cause real problems