This topic

Message on BT dashboard about broadband closing

Sandra3 — Wed, 31 Jul 2024 14:11:47 GMT

Over recent weeks, when my husband accesses the BT dashboard, there is a message above the options which reads, "Sorry, as your BT broadband is ending, your email will also end and advises him to contact BT.

Our broadband contract actually ends in April 2026

Please could someone help with this.

many thanks

Sandra

Re: Message on BT dashboard about broadband closing

licquorice — Wed, 31 Jul 2024 14:47:39 GMT

BT broadband and email doesn't end unless you cancel. A fixed term contract simply changes to a rolling monthly contract.

Did you receive a ' sorry to see you are leaving' email?

Re: Message on BT dashboard about broadband closing

gg30340 — Wed, 31 Jul 2024 14:58:18 GMT

Have you tried calling BT Customer Services 0330.1234.150 and ask them why he is receiving this message?

They should be able to explain and if needed rectify the problem.