Unable to redeem Xbox Game Pass Ultimate 12 Months

Gaviscon — Wed, 07 Aug 2024 19:12:11 GMT

Hello,

I am trying to redeem the Xbox Game Pass Ultimate 12 Months subscription on my new 900 24 month package but every time I go through the process it states that:

We're sorry the system is down for maintenance, you can submit your activation request by calling us on 0330 1234 150 choose option 1 and then option 2.

The number above does not mention anything about the offer and option 2 is a sports deal package so not sure why it is telling me to call the number. The link URL is https://my.bt.com/s/apps/appsmybt/#/xbox-error

I have never previously redeemed this offer from BT so unsure why I cannot redeem this now. Any help on this would be appreciated.

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Unable to redeem Xbox Game Pass Ultimate 12 Months

We're sorry the system is down for maintenance, you can submit your activation request by calling us on 0330 1234 150 choose option 1 and then option 2.