This topic

Moving Broadband from BT to EE

ra3 — Wed, 24 Jan 2024 16:20:21 GMT

Has anyone managed to do this without incurring exit fees when still in contract to BT ?

Re: Moving Broadband from BT to EE

gg30340 — Wed, 24 Jan 2024 16:31:08 GMT

There won’t be an early termination fee moving from BT to EE as this is covered as part of a regrade.

Re: Moving Broadband from BT to EE

ra3 — Wed, 24 Jan 2024 16:40:11 GMT

Sorry

but you are wrong, I have just spent all day trying to get them to do it originally quoted £440, called again and got it down to £264, but they will not budge from that.

Re: Moving Broadband from BT to EE

gg30340 — Wed, 24 Jan 2024 16:41:44 GMT

I am only reposting what a moderator posted. I would suggest that you call back and ask them to explain what the charge is for.

Re: Moving Broadband from BT to EE

ra3 — Wed, 24 Jan 2024 16:44:52 GMT

sorry but I asked and was told it was because I was still in contract both by BT and EE phone staff. They even went away and asked other departments if they could waive the fee.

Re: Moving Broadband from BT to EE

Les-Gibson — Wed, 24 Jan 2024 16:43:55 GMT

Were you moved onto EE as part of upgrading your BT deal or did you purchase a product from EE as a new customer

Re: Moving Broadband from BT to EE

gg30340 — Wed, 24 Jan 2024 16:46:43 GMT

I have asked a moderator to clarify if a fee is due or not.

Re: Moving Broadband from BT to EE

ra3 — Wed, 24 Jan 2024 16:49:47 GMT

I went to them as I want to upgrade my mobile contract, but all the special offers are for if you have EE Broadband. So have tried to move the Broadband and upgrade the Mobile but they still want to charge me £11 more per month than the EE Broadband 500 package.

Re: Moving Broadband from BT to EE

RobbieMac — Wed, 24 Jan 2024 16:59:38 GMT

Hi @ra3

Welcome to the BT Community and thank you for your posts!

I am sorry for the confusion around the term charges. There won't be an early termination fee moving from BT to EE, provided this is done as a regrade order. We'll be happy to pick up from here and help investigate what happened in your scenario.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Moving Broadband from BT to EE

RobbieMac — Sat, 27 Jan 2024 14:37:47 GMT

Hi @ra3

I picked up your case this afternoon and tried giving you a call on your home number. I am sorry I wasn't able to reach you. I've sent you a private message reply.

Can you respond to my private message when it is convenient for you and I'll help get this all sorted?

Thanks 😊

Robbie

Re: Moving Broadband from BT to EE

UTS — Sun, 28 Jan 2024 10:54:24 GMT

I got told that i couldn't move from BT to EE if i was still in contract. I said to the call centre operative, thats not what all the late 2023 media ‘coming together’ pr implied. If you look on the EE website it clearly shows, you simply move over, old contract cancelled and new one started. All through the EE FAQs it’s all about BT users moving to EE for a better experience.

Im not happy at all seeing prices being given to new customers at £20 cheaper a month than im now paying for the basic speed and very outdated router. Im 23 years on btinternet, started pay per minute.

Re: Moving Broadband from BT to EE

garybs29 — Sun, 28 Jan 2024 12:18:58 GMT

@UTS you can change over but i suspect if you're in a contract it'll be based on that price & like any regrade you can't get the lower price or renewal time

Re: Moving Broadband from BT to EE

ra3 — Sun, 28 Jan 2024 12:24:06 GMT

I will let you know how I get on am awaiting a call on this, I missed a call yesterday as i was driving at the time.

Re: Moving Broadband from BT to EE

c64z86 — Sun, 28 Jan 2024 13:23:56 GMT

I'd advise waiting for at least a few more months yet, everything is still being sorted out.

Plus EE are supposed to be working on a new wifi 7 router to be released sometime this year. Another thing worth waiting for.

If any of you are wanting to move to EE because of the 1.6gbps package, then be aware that it is sill on a trial until at least the end of Feb! A few have found that out too late:

BT broadband full WiFi transfer to EE 1.6gbps - The EE Community

Re: Moving Broadband from BT to EE

UTS — Sun, 28 Jan 2024 15:04:02 GMT

I think the primary reason on why I can’t move is because digital voice is not available yet where I live. But like I said all the talk on the EE website is about moving over now and getting an ‘offer’ which doesn’t seem to be true.

Re: Moving Broadband from BT to EE

ra3 — Mon, 29 Jan 2024 15:13:54 GMT

Hi Robbie,

I have missed calls from you and your colleague, I would like to move this forward. I am available Monday 29th or Tuesday 30th, as not heard back from your colleague who left me messages, saying he would call back.

Re: Moving Broadband from BT to EE

ra3 — Tue, 30 Jan 2024 16:12:01 GMT

This is blatantly untrue I cannot move from BT to EE without paying more than the going rate for EE 500 Broadband as I am in contract.

What a waste of my time !!!

Re: Moving Broadband from BT to EE

AlbertSnodgrass1 — Thu, 08 Aug 2024 19:21:52 GMT

Re the moving … i was just told that my existing and expiring BT broadband contract could not be renewed, so I discussed this with a nice operative. She assured me that the new fibre contracts were with EE, but that I would still keep my email addresses, my BT Cloud ( she had never been informed this was closing down) and my BT Web protect. My phone line had to be made into a digital one. Soon this basis, I went for it. BUT I am now concerned that BT Cloud is closing down and I can find nowhere that my BT webProtect would be guaranteed, and I cannot seem to access this for my new laptop. The only bit I can find in in the EE app with an offer of antivirus for two computers for £2 a month…. Can anyone help with these? I hope I have not been misled just to get on the EE books. My advice is that you record all conversations you have with BT operatives, to use as evidence against them. What they say to you MUST surely be regarded a a contractual responsility?