This topic

My neighbour has FTTP but i can't get it

villaed74 — Fri, 24 May 2024 16:03:01 GMT

I live in a 20 y/o property. Nobody at Openreach are explaining why I can't have FTTP, while my next door neighbour can. An openreach engineer checked the chamber 20m from my property (while on another job) and confirmed there is a spare CBT node available for my property to connect to. ??? Help!!!

Re: My neighbour has FTTP but i can't get it

Keith_Beddoe — Fri, 24 May 2024 16:09:13 GMT

Use the address checker on the page below, and post the results, but edit out your address details first, but leave the exchange name and cabinet number showing.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: My neighbour has FTTP but i can't get it

villaed74 — Fri, 24 May 2024 16:51:06 GMT

Thanks, Hope you can read it?

Re: My neighbour has FTTP but i can't get it

imjolly — Fri, 24 May 2024 16:53:34 GMT

When you post dslchecker results please post notes as well

Are you currently a BT broadband customer? If so try using your phone number see if different

Re: My neighbour has FTTP but i can't get it

iniltous — Fri, 24 May 2024 18:05:58 GMT

Post the result from the same checker for an immediate neighbour that shows they have FTTP available and indicate the way the addresses are ‘linked’ , like part of same terrace of 4 houses, or the other half of a semi detached, or a next door neighbour but a separate dwelling 15m away , that type of thing

, also is there anything out of the ordinary about your address , like is it a flat/apartment etc ,or has an wired variation on the address ( compared to the addresses that can get FTTP ) …it’s usually an address issue if a property can’t get FTTP but the surrounding properties can

Re: My neighbour has FTTP but i can't get it

villaed74 — Fri, 24 May 2024 18:16:13 GMT

i thought i had posted the notes, aren't these them?

I am a Sky customer therefore have a BT phone line, when i put my phone number in i get this message

'There is no data available. This may be because it is not a BT line or it is a number which has been moved to an IP Voice service. We advise using the address to check availability instead. '

Re: My neighbour has FTTP but i can't get it

imjolly — Fri, 24 May 2024 18:22:02 GMT

You are a sky broadband customer and have a phone line from SKY. Not BT. The line belongs to openreach not BT

You need to post ON SKY community forum not BT RETAIL

Re: My neighbour has FTTP but i can't get it

villaed74 — Fri, 24 May 2024 18:26:15 GMT

This is the exchange info for my next door neighbour who's property is approx 15m from mine. We both live in detached houses and there is nothing different about our addresses. Thanks

Re: My neighbour has FTTP but i can't get it

brookheather — Fri, 24 May 2024 18:28:47 GMT

You can use this form to ask OpenReach to check the records for your house:

https://www.openreach.com/forms/fibre-broadband-availability---customer-form

But you will need to follow up on the Sky broadboand forum not here.

Re: My neighbour has FTTP but i can't get it

Keith_Beddoe — Fri, 24 May 2024 18:39:20 GMT

@villaed74

As @imjolly has said you are a Sky customer. They now have their own fibre optic network which does not use Openreach. The use this to deliver Sky Glass TV etc. Locally they use Avonline Networks to run the fibre along the same route as the Virgin Media cables take. Trailing it across the gardens.

You need to post here https://helpforum.sky.com/

Nobody on this BT consumer forum would be able to help.

Re: My neighbour has FTTP but i can't get it

villaed74 — Fri, 24 May 2024 18:37:16 GMT

Thanks, I have used that form and Openreach are not explaining why i can't get FTTP. When i complain to Sky, their response is 'FTTP to your property is not available based on the Openreach checker' Chicken & egg

Re: My neighbour has FTTP but i can't get it

villaed74 — Fri, 24 May 2024 18:42:54 GMT

I thought BT and Openreach were still connected?

Thanks for the info, we have no cable/virgin in my area. I will try the Sky Forum.

Re: My neighbour has FTTP but i can't get it

Keith_Beddoe — Fri, 24 May 2024 18:47:01 GMT

BT Consumer and Openreach are separate companies within the BT Group.

Re: My neighbour has FTTP but i can't get it

iniltous — Fri, 24 May 2024 20:09:57 GMT

If a neighbour 15m away in a house built by the same developer at around the same time as your property can get Openreach FTTP ( and according to the DSL return you posted for their address , they can ) then either the PON boundary ( which has to be somewhere ) has you on the ‘wrong’ side of it and that neighbour is on the ‘right’ side ….there may be a practical reason why the PON boundary is where it is , or ( more likely ) there is an addressing issue with your individual property…..the link to Openreach already provided gives you the opportunity to ask OR to check their record for your address

…..if it is the case that your neighbour can have FTTP and you can’t, then until OR open up a new PON that includes your property there isn’t much you can do about it , short of going down the FTTPod route, and Sky don’t offer FTTPod ( neither do BT for that matter )

As stated , if you are a Sky customer and want FTTP from Sky , then it’s nothing to do with BT , and posting here on a BT customer forum is a little cheeky, obviously if you were to use BT for FTTP ( once it’s available from a new PON or by getting incorrect address information corrected, then this forum ( which is for BT customers not Sky ones ) may offer more ‘help’

Re: My neighbour has FTTP but i can't get it

dephead2004 — Wed, 07 Aug 2024 05:28:54 GMT

I'm in a similar position to the OP but we are fully BT (halo EETV mobile) A year ago i was told that we are not in an area for FTTP.

A couple of weeks ago our neighbour had fibre installed not via a nearby CBT but directly from underground. The BT engineer said this would not ease our problem and that the CBT was too far from our premises to use one of the vacant slots. This also applies to all properties to the west of us including a primary school, 14 flats and a few other dwellings. To the east there is a paid for fibre installation covering a few dozen properties.

This morning i ran the address checker again and saw that FTTP is available. Please could you advise if i am misinterpreting the results. Ours has the address obscured in red

I have included the FTTP neighbours results (obscured in black) for info

Re: My neighbour has FTTP but i can't get it

iniltous — Wed, 07 Aug 2024 10:21:47 GMT

The ‘red’ address doesn’t have native FTTP available, but FTTPod ( a different product ) the ‘black’ address does have native FTTP available and FTTP can be ordered .

FTTPod is a product where you pay for the optical network to be built to your address , so can be costly depending on how far away the existing network is , if someone does have deep pockets and pays to get FTTPod , their immediate neighbours can benefit as ‘native’ FTTP becomes available for them .

Anyone who pays to have FTTPod , after the original FTTPod contract expires, can change to native FTTP , but it’s not a cheap way to get FTTP .

Re: My neighbour has FTTP but i can't get it

dephead2004 — Wed, 07 Aug 2024 10:29:59 GMT

Thanks for sharing your knowledge.

So the neighbour has had FTTP installed. I think you are implying that I can now piggy back on their installation "their immediate neighbours can benefit as ‘native’ FTTP becomes available for them"

Is that why the red broadband checker (mine) now says available?

How would I go about contacting BT as the standard offer page on my bt only offers FTTC.

Thanks for your help

Re: My neighbour has FTTP but i can't get it

iniltous — Wed, 07 Aug 2024 10:53:50 GMT

It’s really impossible to say , if ( for arguments sake ) 8 addresses in a cul-de-sac were not part of a nearby native FTTP scheme, and all 8 addresses were served from the same point , and one benevolent homeowner paid to get FTTPod, the other 7 would see native FTTP as available.
In this case it may be FTTPod , or it may simply be that in an exercise to increase the FTTP footprint a neighbour that was originally in the same position as you ( not having FTTP available ) has benefited from the network being expanded, but that expansion hasn’t benefited you .

A PON ( passive optical network ) is designed to include a certain area , there can be occasions where very near neighbours are either side of the PON boundary, so one neighbour can get FTTP and the other cannot .

A way to visualise this , imagine a road that runs West to East , 10 houses in total on the road ,houses
No1 to 5 the duct feeding them comes from the West side , the duct feeding No 6 to 10 comes from the East , so although No5 and No6 are next door neighbours, they are on totally different duct routes, and that could mean at some point , one will be included in a PON and have FTTP available, but the other isn’t , underground ducts are invisible so to the ‘layman’ it seems weird that one can neighbour get FTTP and the other cannot , but there will be a physical restriction.

Re: My neighbour has FTTP but i can't get it

dephead2004 — Wed, 07 Aug 2024 18:23:58 GMT

Thanks again,

I have contacted Openreach and asked them for clarification using the online form further up this thread

Re: My neighbour has FTTP but i can't get it

dephead2004 — Thu, 08 Aug 2024 09:52:22 GMT

Within a day, I had a phone call from Open reach to say that they would look into updating records to associate our property with some nearby fibre equipment. Back in touch in 5 working days.

That's great news as it comes as my contract is up for renewal for EETV and will bundle fibre into those discussions with BT.

Very grateful for knowledgeable and helpful folks on here pointing me towards a solution