Account/App problems

SteveDudd — Mon, 12 Aug 2024 08:07:45 GMT

Hello All

Has anyone else been having problems with their account?

for the last three months I’ve been unable to view anything online via browser or the app.

Everything is coming up with either a message saying I need to complete my current order (I don’t have any order placed) or a notification saying there was an error and they are working on it.

This is becoming frustrating now as I can not do anything on my account. I’ve spoken to numerous people over phone and live chat. I keep getting passed around to different departments. The message is the same from each adviser… “this shouldn’t have happened and I’m sorry” etc etc….

but none of them can resolve the issue. All I want to know is why I can’t access my account. Three months and the frustration is starting to grow.

I can’t view a bill, upgrade my package…. Literally nothing. Nobody is helping me and I’m just being passed around. I don’t want to raise a complaint as I’ve been a customer for many years but if I can’t get answers shortly I feel I have no choice.

regards

steve

Re: Account/App problems

imjolly — Mon, 12 Aug 2024 09:46:55 GMT

try contacting billing and see if the can help you you can use 'message us'

https://www.bt.com/help/contact-bt/account-and-billing/broadband

This topic

Account/App problems

Re: Account/App problems