This topic

Returne

Geezer — Mon, 12 Aug 2024 09:02:57 GMT

I am so sorry fo posting this but always happens. Have poof of return but who to send it to, please help. Thanking anyone in adance

Re: Returne

gg30340 — Mon, 12 Aug 2024 09:14:35 GMT

You don't send it. You keep hold of it in case BT say you have not returned the items. This can happen months after you have returned items so don't throw it away.

Re: Returne

Geezer — Mon, 12 Aug 2024 09:22:30 GMT

Thank you very much for your reply but, it always happens. At my advanced age not into waiting especially where BT are concerned. If it can go wrong it will. Just changed from BT to EE it has been an absolute nightmare, thank you again

Re: Returne

Keith_Beddoe — Mon, 12 Aug 2024 09:45:31 GMT

@Geezer

As you are now an EE customer, you need to post on the EE forum https://community.ee.co.uk/ if you need any more help in future.

EE are a separate company within the BT Group.

Re: Returne

Geezer — Mon, 12 Aug 2024 09:51:39 GMT

Understand but the equipment return is BT units, regards

Re: Returne

allanraymond — Mon, 12 Aug 2024 14:14:47 GMT

@Keith_Beddoe

Doesn't this query relate to the sending of items back to BT rather than EE, the OP is correct to post to this forum regarding this particular issue.

Obviously any other issues are proper to the EE forum.