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Landline and broadband

Landl1necrazy — Mon, 12 Aug 2024 15:32:39 GMT

My parents are moving and I'm trying to get a landline and wi fi package from BT for them. After 20 minutes on hold and a carry on trying to get consent from my Mum to do this the operative said they can't offer wi fi and I need to contact open reach? When I try this it goes nowhere what an I supposed to do???

Landl1necrazy

Re: Landline and broadband

licquorice — Mon, 12 Aug 2024 15:38:26 GMT

You can't deal directly with Openreach, they are not customer facing.

You need to call BT again.

Perhaps requesting WiFi rather than a broadband package confused the original person you spoke to.

Make sure you speak to the home mover team.

Re: Landline and broadband

iniltous — Mon, 12 Aug 2024 16:18:47 GMT

Although pretty rare , there are the occasional places where Openreach ( BT only ever use Openreach) were not allowed to build their network by the developer, the developer chosing to use a different network provider or in some cases the developer installs their own network and anyone living there has no choice but to use whoever the developer did a sweetheart deal with , so anything unusual about where they are moving to ?

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

put the new address in here , it shows what products are available, post the results

Re: Landline and broadband

richrarobi — Mon, 12 Aug 2024 17:08:04 GMT

check if they have good 5g mobile reception in new location, if they are retired they probably don't need anything like the speed of fibre and a 5g router with a data only sim might save them a fortune.

Look at ISPreview web site.

Look out for price doubling in very very fine print.