This topic

Am I paying too much for my Broadband?

jl0408 — Thu, 15 Aug 2024 08:31:18 GMT

Re: Am I paying too much for my Broadband?

iniltous — Thu, 15 Aug 2024 08:52:39 GMT

Something not right there , Home Essentials 2 is the social tariff and is £23 a month , you seem to have the Halo3+ ‘extra’ which can add a considerable amount to the bill ( AFAIK, in the order of £25-£30 ) but if you are in need of the social tariff , adding such an expensive add on seems excessive , but even with that , the price is way more than the regular monthly fee ….however is this a first bill , or a transitional bill as they can be significantly more than a regular bill

see page 41 of the price list ,

https://www.bt.com/content/dam/bt/storefront/pdfs/BT_PhoneTariff_Residential.pdf#page41

Re: Am I paying too much for my Broadband?

jl0408 — Thu, 15 Aug 2024 08:50:21 GMT

I did place an order for Home Essentials ( I am on Universal Credit) and had to cancel the order due to full fibre being installed (due to personal reasons).
So I have been paying £81.45 a month for Fibre Halo 3+ for a while now. When I compared what my neighbour was getting, Full Fibre 900 with Halo 3+ @ £59.99 a month, I was surprised at that considering what I am being charged.

Re: Am I paying too much for my Broadband?

iniltous — Thu, 15 Aug 2024 08:54:46 GMT

Home Essentials is available if in receipt the qualifying benefits , it makes no difference if it’s FTTC or FTTP that delivers the service ….I suspect more to this than meets the eye

Re: Am I paying too much for my Broadband?

jl0408 — Thu, 15 Aug 2024 08:59:06 GMT

I agree about FTTC and FTTP, I was told I wouldn’t need any additional equipment forHome Essentials by one sales associate and something completely different by another!

Re: Am I paying too much for my Broadband?

iniltous — Thu, 15 Aug 2024 09:09:58 GMT

Obviously if someone orders a product, and FTTP is available it’s normally provided ( Openreach wants ISPs to get customers off copper and onto FTTP once it’s available ) and any ‘new’ FTTP needs to be installed so there is ‘extra’ equipment, a new optical cable , a CSP ( block on the wall ) and an ONT ( mains powered device the router connects to ) but FTTP is from the customer point of view, installed for ‘free’