Complaint Frustration

Rmz — Thu, 15 Aug 2024 13:22:13 GMT

I used to work for BT,

Ive had BT internet since it came out, Fibre since it came out,

I am as loyal to BT as can be but in the last 48 hours Ive never felt so much frustration with the company.

I had 3 calls with 3 different sales staff, each one lasting a over an hour.

Call was simple, I am out of contract, I want to renew, even though sky is £12 per month cheaper, I want to stay with BT, all I ask is for BT to treat me like a new customer and send me a new router because mine is over 2 years old and is banged up.

First advisor didnt know what he was doing and eventually hung up without calling me back.

Second advisor stated I need to call up and request a new router AFTER I sign a new contract but cannot guarantee I would get one, then ended the call, called me back and hung up again.

The 3rd advisor stated she can get it but after I sign up she will pass me to another department which I didnt agree to so she blind transferred me anyways to the technical team in the middle of the conversation.

I told the technical team I want to speak to the manager, he placed me on hold for 20 min then hung up.

This is the state of BT.

A customer that was willing to pay more than the competitor, that WANTS to sign up, physically cant.

So now I have signed up with SKY on the same product that is much cheaper with new equipment.

I cant even complain to BT because that process is a joke and a time waste as well.

Re: Complaint Frustration

imjolly — Thu, 15 Aug 2024 13:56:33 GMT

as you have terminated your BT contract and moved to SKY there is no point replying to your post. I would add that you no longer get a new hub just because you renew your contract - unless you move to digital voice

Re: Complaint Frustration

Rmz — Thu, 15 Aug 2024 14:02:41 GMT

Hi,

Its not the equipment Im annoyed about, its the whole process, the running around the lack of training, advisors and even managers.

This topic

Complaint Frustration

Re: Complaint Frustration

Re: Complaint Frustration