https://community.bt.com/t5/Bills-Packages/Return-a-router-I-never-received/m-p/2401621#M172049 <P>I signed up to BT full fiber 2 weeks ago, the tv box arrived last friday but the smart hub didn't. I contacted CS and explained the situation to which they said they would request a re delivery of the router.</P><P>I have been notified of another router has been sent out but I also noticed they want me to return the router that was supposed to arrive last week ready for my activation today. If not returned they will add a £50 charge to my account but I am not sure how I can return something that never arrived.</P><P>I don't know if this is a royal mail and they have the router or bt mistake&nbsp; that the first one never arrived but I don't really want to be charged for something I cannot return.</P><P>Not a happy chappie today as currently sitting here with no internet as sky cut me off 30 mins after the bt was installed.</P> Mon, 19 Aug 2024 15:03:05 GMT Ghosty445 2024-08-19T15:03:05Z https://community.bt.com/t5/Bills-Packages/Return-a-router-I-never-received/m-p/2401621#M172049 <P>I signed up to BT full fiber 2 weeks ago, the tv box arrived last friday but the smart hub didn't. I contacted CS and explained the situation to which they said they would request a re delivery of the router.</P><P>I have been notified of another router has been sent out but I also noticed they want me to return the router that was supposed to arrive last week ready for my activation today. If not returned they will add a £50 charge to my account but I am not sure how I can return something that never arrived.</P><P>I don't know if this is a royal mail and they have the router or bt mistake&nbsp; that the first one never arrived but I don't really want to be charged for something I cannot return.</P><P>Not a happy chappie today as currently sitting here with no internet as sky cut me off 30 mins after the bt was installed.</P> Mon, 19 Aug 2024 15:03:05 GMT https://community.bt.com/t5/Bills-Packages/Return-a-router-I-never-received/m-p/2401621#M172049 Ghosty445 2024-08-19T15:03:05Z https://community.bt.com/t5/Bills-Packages/Return-a-router-I-never-received/m-p/2401635#M172050 <P>Call BT Customer Services 0330.1234.150 and they should be able to mark your account accordingly.</P> Mon, 19 Aug 2024 15:55:56 GMT https://community.bt.com/t5/Bills-Packages/Return-a-router-I-never-received/m-p/2401635#M172050 gg30340 2024-08-19T15:55:56Z https://community.bt.com/t5/Bills-Packages/Return-a-router-I-never-received/m-p/2401647#M172054 <P>I did try earlier but my phone was having a hissy fit, all sorted now and kit marked as returned.</P><P>Thanks</P> Mon, 19 Aug 2024 16:45:27 GMT https://community.bt.com/t5/Bills-Packages/Return-a-router-I-never-received/m-p/2401647#M172054 Ghosty445 2024-08-19T16:45:27Z