This topic

Unable to claim BT Rewards Card

atnixon1 — Tue, 20 Aug 2024 08:12:10 GMT

I've recently purchased BT broadband and i'm trying to claim the rewards card that was part of the offer. Any link i click on just takes me to the bt.com home page.

Can someone assist me with getting this claimed?

Regards

Andrew

Re: Unable to claim BT Rewards Card

Katie_B — Tue, 20 Aug 2024 14:00:00 GMT

Hello @atnixon1.

Could you please share the link you are clicking? I'd love to see if I can get this looked into.

Katie

Re: Unable to claim BT Rewards Card

atnixon1 — Tue, 20 Aug 2024 14:04:43 GMT

Sure, the link is below

https://home.bt.com/login/loginform?TYPE=33554433&REALMOID=06-f1aca0f0-9277-1028-a2aa-843bdb4e0000&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=$SM$y31ERt5S0VePpIZngRpR8cxE10vf78zZqzAmlWEXk5FFLsj0dVJQ16XdSVExXucBa5pQBf36LHbao75pPT7xv%2bPd6m4rHZTq&TARGET=$SM$HTTP%3a%2f%2fhome%2ebt%2ecom%2fss%2fSatellite%2fsecure%2floginforward%3fsite%3dbtcom%26redirectURL%3dhttps$%3A$%2F$%2Fwww%2ebt%2ecom$%2Fs$%2Fapps$%2Fappsclaim$%2Findex%2ehtml$%3Fview$%3Dmyrewards

Thanks

Andrew

Re: Unable to claim BT Rewards Card

Katie_B — Tue, 20 Aug 2024 14:20:06 GMT

Hi @atnixon1.

Thanks very much.

As soon as I have an update I will come back and update this thread.

Katie

Re: Unable to claim BT Rewards Card

atnixon1 — Wed, 21 Aug 2024 10:54:18 GMT

HI there, is there any update on this yet?

regards

Andrew

Re: Unable to claim BT Rewards Card

Leanne_T — Wed, 21 Aug 2024 13:17:19 GMT

Afternoon @atnixon1

Not just yet, as soon as we do we will let you know 🙂

Leanne.

Re: Unable to claim BT Rewards Card

atnixon1 — Tue, 27 Aug 2024 07:43:41 GMT

Hi there, has there been any update at all?

Cheers

Re: Unable to claim BT Rewards Card

Leanne_T — Tue, 27 Aug 2024 10:57:41 GMT

Hi @atnixon1

Could I just check, if you log into your My BT do you have the reward card showing?

Leanne.

Re: Unable to claim BT Rewards Card

atnixon1 — Tue, 27 Aug 2024 11:45:30 GMT

I there, no, I can't see it anywhere

Cheers

Re: Unable to claim BT Rewards Card

Leanne_T — Tue, 27 Aug 2024 12:06:39 GMT

Thanks very much for checking @atnixon1

I have let the team know and will get back to you when I have more information 🙂

Leanne.