This topic

Remove old BT ID

Kielty23 — Sun, 12 Nov 2023 17:15:48 GMT

I had a mobile line with EE and associated the ID with my BT broadband a/c.

I no longer have any contacts with EE how do I disassociate the old ID from my BT a/c?

Re: Remove old BT ID

DavidM — Mon, 13 Nov 2023 09:16:23 GMT

Hi @Kielty23 and thanks for posting about your BTiD.

I think the easiest way to resolve this would be to delete the BTiD completely so you can set it up again using only the required details. If that suits let me know and I'll be happy to help.

Cheers

David

Re: Remove old BT ID

Kielty23 — Mon, 13 Nov 2023 09:32:54 GMT

Sorry @DavidM maybe it’s not a BTiD - I have a GBxxxx number associated with my a/c in respect of EE mobile I now don’t have.

how do I remove this?

Re: Remove old BT ID

DavidM — Mon, 13 Nov 2023 09:37:10 GMT

Thanks for getting back @Kielty23 .

Are you a New EE customer or a BT customer?

Cheers

David

Re: Remove old BT ID

Kielty23 — Mon, 13 Nov 2023 10:41:26 GMT

@DavidM I am an existing BT customer and an old EE customer. MyBT account has all my broadband details and I have the old GBxxxx a/c number that was linked to my EE phone associated to the myBT a/c.

I would like to remove this if possible from myBT a/c

Re: Remove old BT ID

DavidM — Mon, 13 Nov 2023 10:45:15 GMT

Thanks for confirming that @Kielty23

I've dropped you a private message so please send over the details and I'll look into this for you.

Cheers

David

Re: Remove old BT ID

Kielty23 — Mon, 13 Nov 2023 11:25:04 GMT

Thanks @DavidM

Re: Remove old BT ID

PaddyB — Mon, 13 Nov 2023 18:09:48 GMT

Hi @Kielty23,

Thank you for sending in your details. I've removed that old account.

If you need anything else, please drop me a reply through the PM I sent you earlier.

Thanks,

Paddy

Re: Remove old BT ID

abullock1 — Tue, 20 Aug 2024 12:44:21 GMT

Hi,

I also need to delete an old BT id if you could help please? I have a new one with my active account and there seems to be a clash causing issues so want to delete my old defunct BT id. I have been on the phone so many times and not sorted so would love it if it could just get sorted here.

Thanks,

Andy

Re: Remove old BT ID

Leanne_T — Tue, 20 Aug 2024 14:39:33 GMT

Hi @abullock1

I am sorry the old BT ID has not been deleted when you have called previously.

To get this looked into please try calling us again and letting the team know the problems you are having with the new account.

The team will be able to check the account and see what is needed to get this sorted. If this involves removing the old BT ID they can do this for you.

Leanne.

Re: Remove old BT ID

abullock1 — Tue, 20 Aug 2024 15:11:09 GMT

Hi,

The reason I came here is because I have had no joy calling. I just cannot get a solution. I saw above that people had managed to get their old BT ID's deleted and hoped I could get the same.

Thanks,

Andy

Re: Remove old BT ID

Leanne_T — Tue, 20 Aug 2024 15:16:13 GMT

Hi @abullock1

I am sorry we can no longer access your account on the community, which is why I have asked you to get in touch.

I hope you get this sorted the next time you call.

Leanne.

Re: Remove old BT ID

abullock1 — Tue, 20 Aug 2024 15:25:44 GMT

Thanks Leanne, I will try calling then..... again.

Andy

Re: Remove old BT ID

Leanne_T — Tue, 20 Aug 2024 15:28:56 GMT

Thanks @abullock1

The team are the best people to get this looked into for you.

Leanne.

Re: Remove old BT ID

qucharski — Thu, 11 Dec 2025 21:10:24 GMT

Hi, I know this is an old post but would you be able to delete my old BT ID or delete my EE account from it? For some reason it shows in my bt but can’t login to my EE now! Thanks in advance

Re: Remove old BT ID

imjolly — Thu, 11 Dec 2025 22:18:53 GMT

@qucharski

The forum mods do not have account access so you need to contact CS 03301234150 or try message now to billing

https://www.bt.com/help/contact-bt/account-and-billing/broadband