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Returns package

Zapples — Fri, 23 Aug 2024 11:20:00 GMT

Hi,

I’m trying to return our BT equipment but do not have access to the BT account (the wifi was set up by a previous tenant). I was wondering if it is possible to request/obtain a returns package without going into the BT account the hub is under?

many thanks

Re: Returns package

imjolly — Fri, 23 Aug 2024 11:25:39 GMT

try phoning CS 03301234150 and request one from them

Re: Returns package

Zapples — Fri, 23 Aug 2024 11:32:25 GMT

Hi,

thanks for replying so fast! This number tells me to enter the number I’m calling about but we don’t have a landline so I have no idea how to proceed.

Re: Returns package

Zapples — Fri, 23 Aug 2024 11:35:19 GMT

Ok I’m on hold hopefully this works