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Unable to verify ID

Torque — Tue, 27 Aug 2024 10:41:19 GMT

I signed up for BT broadband last night but have been unable to verify my ID. I simply do not receive the verification confirmation email. I did receive the order details and direct debit confirmation, so I am receiving mail. I had the exact same issue signing up to this community and needed to change the email address to a Gmail account to receive the verification email.

Please could someone help me verify the email address in MyBT?

Re: Unable to verify ID

Torque — Tue, 27 Aug 2024 11:20:45 GMT

I sorted this by creating a new BT ID with my Gmail address and taking over the account.

Re: Unable to verify ID

Leanne_T — Wed, 28 Aug 2024 08:07:23 GMT

Morning @Torque

Thanks for coming back and letting us know.

Have a lovely day 🙂

Leanne.