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BT Broadband telecare marker

Timbo4 — Fri, 30 Aug 2024 11:25:15 GMT

Please Help! I have been told there is a telecare marker on my account. I have never had a telecare device fitted to the home. This must have been implemented onto my account after my broadband was fitted last year as I have been told that I would not have been able to change to a digital phone line if it was on there prior to installation.
I am looking to add a TV package but was told by a BT customer service worker that I would not be able to have any deals added as this marker is in place.
I was today told it was an error with the system and to fill out a form on the BT Openreach website to have the marker removed but there is no such form that I can find and there is no contact number.
I have seen other stories of people having similar problems recently.
Any help would be appreciated.

Re: BT Broadband telecare marker

gg30340 — Fri, 30 Aug 2024 13:21:15 GMT

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They will advise you by posting on this thread.

Re: BT Broadband telecare marker

Leanne_T — Fri, 30 Aug 2024 14:24:15 GMT

Hi @Timbo4

Thanks for coming to the community and making us aware you have this showing on your account.

I have sent you a private message for some extra details.

Leanne.