This topic

Gift card

katdella — Wed, 04 Sep 2024 20:53:06 GMT

Hello all I keep getting emails telling me to get my gift card. But I can’t find it anywhere lol

just wondering if anyone could help me out with this please

many thanks xx

Peter_W — Thu, 05 Sep 2024 12:32:09 GMT

Hey there @katdella

Welcome to the BT Community forum 😊

Are the emails you're receiving recommending you try logging into your account to claim your reward card?

You can find more information on how to claim on our help pages here too.

Peter

katdella — Thu, 05 Sep 2024 13:16:27 GMT

Thank you for your reply

yes I’ve read and reread all on getting your gift card and I still can’t get anything xx

Peter_W — Thu, 05 Sep 2024 13:59:55 GMT

Thanks for checking that out for me @katdella.

What happens when you select the option to redeem your card and log in? Can you see anything mentioned about this offer?

Also what offer did you go for that you're meant to receive this with?

Peter

katdella — Thu, 05 Sep 2024 14:08:49 GMT

Hello

there’s no mention of the gift card at all that I can find

I don’t have a clue I’ve just been getting emails telling me to claim my 50£ gift card as I’ve just taken out broadband and tv with bt

many thanks xx

Peter_W — Fri, 06 Sep 2024 09:25:39 GMT

I've picked up your private message now so we can get this investigated further 😊

Peter