This topic

Broadband switch to EE on contract renewal

ROWBOTG2 — Thu, 05 Sep 2024 09:17:07 GMT

Hi ,

Looking for advice please.

Yesterday I called the BT Loyalty team looking for a good deal on the upcoming renewal of my BT Broadband Fibre 100 , I have no other BT services.

The call handler spoke to his Manager and we agreed a new price , he said it would be the same as the the package I was on but with EE as all new residential contracts were migrating from BT to EE . I agreed to this although I didnt particularly want to leave BT ( I spent most of my working life in BT and have always had my Broadband with them ).

However , on reflection Ive realised I was not really offered an option to stay with BT and would have preferred this .

The changeover was actioned yesterday , I have an EE I.D. , notification of EE direct debit and confirmed order , I was also advised I could keep my BT E Mail accounts which is important to me, so my questions now are :-

*Should I leave well alone ?, there is no noticeable service change and my broadband seems Ok and mail working fine

* Could I ask BT to reverse this or could it cause more problems than its worth and am I just delaying the inevitable and in 2 years time EE could be the only option anyway ?

* My service is still working off my BT Smart Hub 2 which still shows as my network on my I Phone settings with EE Wi Fi shown as a secondary option , is this OK ?

Would appreciate advice please

Thanks in advance

Re: Broadband switch to EE on contract renewal

iniltous — Thu, 05 Sep 2024 09:35:06 GMT

Personally if it’s ‘working’ I would leave well alone , trying to reverse this may not be as
successful as the move to EE was , and as you know , EE is becoming the BT Group consumer brand ,( BT becoming the business brand ) so chances are even if you managed to return to BT , it wouldn’t be long term anyway

Re: Broadband switch to EE on contract renewal

TimCurtis — Thu, 05 Sep 2024 10:05:04 GMT

@ROWBOTG2

I got switched to EE without my knowledge or agreement and a new 24 month contract when trying to cancel TNT Sports.

Having been switched it seems the only way to reverse this is to cancel your contract - within the 14 days cooling off period - and then take out a new contract with BT losing any discounts you might have had before.

Everyone will get switched eventually and providing the switch went OK and the price is right leave it as it is.

To be fair my switch was seamless.

Re: Broadband switch to EE on contract renewal

ROWBOTG2 — Thu, 05 Sep 2024 10:13:07 GMT

Thanks for reply.
AS per my last point ,am I ok to continue with BT Smart Hub or should have I been sent an EE one ,
As I said it all seems to be working ok

Re: Broadband switch to EE on contract renewal

COMPANY-PENSIONER — Thu, 05 Sep 2024 11:44:04 GMT

FWIW.

There appears to be a decided lack of information & clarity on contracts, as to the Migration of BT Customers to EE.

What Customers really ought to ask is :-
" I would like BT to inform me in writing; under what Governance, and or, T & Cs; that I'm being Migrated to EE."
Equally, BT Consumer Price Guide, Call Packages & Charges 30th July 2024. The 700Minutes for £10.09 is listed. So, why is only 'Payg & Unlimited' being offered. What's the point of a service in the guide, if it's not available ?

Re: Broadband switch to EE on contract renewal

TimCurtis — Thu, 05 Sep 2024 11:52:18 GMT

@ROWBOTG2

Well I wasn't sent one

Re: Broadband switch to EE on contract renewal

COMPANY-PENSIONER — Thu, 05 Sep 2024 12:14:00 GMT

@TimCurtiswrote:
@ROWBOTG2
Well I wasn't sent one

FYI.

The BT Consumer Price Guide lives at URL:-
https://www.bt.com/content/dam/bt/storefront/pdfs/BT_PhoneTariff_Residential.pdf

Re: Broadband switch to EE on contract renewal

ROWBOTG2 — Fri, 06 Sep 2024 08:20:01 GMT

Thanks , I agree and will leave well alone , might be more trouble than its worth to change back.