This topic

Returning BT equipment

RachGn — Thu, 05 Sep 2024 06:37:35 GMT

Hello. I’ve been waiting for a returns label for weeks now for my BT equipment having requested one several times (three times online and once verbally). BT even sent me a text recently reminding me that I must return my equipment soon else I will be charged. Even requesting a label in response to that text hasn’t worked!
Based on the number of messages posted on this forum that raise this same issue, it’s difficult not to conclude that this is a deliberate stalling technique by BT to punish leaving customers and raise additional revenue.
Does anyone know the address and postcode for returning equipment so I can return it myself as this seems to be the better option? Thank you.
The returns process for BT equipment needs to be sorted out and I will be raising this with OFCOM.

Re: Returning BT equipment

imjolly — Thu, 05 Sep 2024 08:04:18 GMT

most who post on forum just phone CS 03301234150 and request a returns bag and appear to have no problems

Re: Returning BT equipment

RachGn — Thu, 05 Sep 2024 10:16:42 GMT

Thanks. I’ve tried that and nothing has been sent.

Re: Returning BT equipment

Ali_A — Thu, 05 Sep 2024 13:11:31 GMT

@RachGn
Our returns request is really easy and straightforward, so we expect you should have received a returns bag by now.
As this is not the case you'll need to call our returns team again on 03301234150 so they can check manually the bag is being sent to the correct address.

You can find out further details, and returns options at How To Return BT Equipment

Ali

Re: Returning BT equipment

RachGn — Thu, 05 Sep 2024 13:52:23 GMT

I have already tried that Ali. The person I spoke to read out my address. That was several weeks ago and I have since tried ordering labels online (again after two previous tries) and then in response to a BT text two weeks ago. I have been repeatedly requesting these labels since July.
Does anyone know the returns address please so I can send them myself?
Thanks.

Re: Returning BT equipment

Ali_A — Sun, 08 Sep 2024 13:20:32 GMT

@RachGn
I have sent you a private message with instructions. Can you please have a look when you have a moment.

You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Ali

Re: Returning BT equipment

Colin137 — Thu, 17 Oct 2024 14:43:26 GMT

Can someone help me get a returns bag for equipment please. It tells me to log in on My BT and there is a link on there. Well there isn’t and Truro ring is a nightmare

Re: Returning BT equipment

RachGn — Thu, 17 Oct 2024 18:53:28 GMT

Hi Colin,

Sorry to hear you’re having difficulties with this too. In the end Ali (in the thread above) kindly arranged a Parcelforce collection.

You could also try clicking the option where the label is sent to a different address and have it sent to a friend or family member instead as I’ve heard that works for some people.

Good luck!