https://community.bt.com/t5/Bills-Packages/Re-Returning-kit/m-p/2404207#M172481 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/339982">@mqg06kvu</a>&nbsp;</P> <P>as you have tracking number phone CS 03301234150 and they will update you account or try 'message us' at billing</P> <P><A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_blank">https://www.bt.com/help/contact-bt/account-and-billing/broadband</A></P> Fri, 06 Sep 2024 08:47:01 GMT imjolly 2024-09-06T08:47:01Z https://community.bt.com/t5/Bills-Packages/Re-Returning-kit/m-p/2404206#M172480 <P>Hi BT,&nbsp;</P> <P>&nbsp;</P> <P>I am having the same issue.&nbsp;</P> <P>&nbsp;</P> <P>I have returned the kit in July 2024 and have been emailed 5 September 2024 stating I will be charged £63 for an unreturned kit.&nbsp;</P> <P>&nbsp;</P> <P><STRONG><EM>Mod</EM> -&nbsp;</STRONG><EM>Edited to remove tracking number</EM></P> Fri, 06 Sep 2024 08:52:48 GMT https://community.bt.com/t5/Bills-Packages/Re-Returning-kit/m-p/2404206#M172480 mqg06kvu 2024-09-06T08:52:48Z https://community.bt.com/t5/Bills-Packages/Re-Returning-kit/m-p/2404207#M172481 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/339982">@mqg06kvu</a>&nbsp;</P> <P>as you have tracking number phone CS 03301234150 and they will update you account or try 'message us' at billing</P> <P><A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_blank">https://www.bt.com/help/contact-bt/account-and-billing/broadband</A></P> Fri, 06 Sep 2024 08:47:01 GMT https://community.bt.com/t5/Bills-Packages/Re-Returning-kit/m-p/2404207#M172481 imjolly 2024-09-06T08:47:01Z