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Moving to EE ?

Hawkmoon19 — Sat, 07 Sep 2024 13:47:31 GMT

A few questions - can anyone help?

1. When I log into my account details on the website for BT, I do not see any offers to upgrade/move to EE broadband, how come?

2. If I am still in contract with BT for broadband only, can I move to EE broadband without incurring a penalty fee?

3. How come, with FTTC only, which is what we have, BT onlu guarantee speeds up to 43MBps download but somehow EE can guarantee 67 ? Isn't it all the same cables/network if it is just FTTC ?

Re: Moving to EE ?

gg30340 — Sat, 07 Sep 2024 14:02:44 GMT

@Hawkmoon19 wrote:

A few questions - can anyone help?

1. When I log into my account details on the website for BT, I do not see any offers to upgrade/move to EE broadband, how come?

2. If I am still in contract with BT for broadband only, can I move to EE broadband without incurring a penalty fee? You have to phone BT on 0330 123 4150 to arrange the regrade from BT to EE. Make sure that you are wanting it to go through as a REGRADE.

3. How come, with FTTC only, which is what we have, BT onlu guarantee speeds up to 43MBps download but somehow EE can guarantee 67 ? Isn't it all the same cables/network if it is just FTTC ? What speed are you getting at present? Does it exceed 67Mbps?

Re: Moving to EE ?

Hawkmoon19 — Sat, 07 Sep 2024 14:11:27 GMT

BT guarantee is 43MBps download and I typically get about 50 max - somehow EE guarantee 67 download - how though?

Re: Moving to EE ?

gg30340 — Sat, 07 Sep 2024 14:20:49 GMT

@Hawkmoon19 wrote:
BT guarantee is 43MBps download and I typically get about 50 max - somehow EE guarantee 67 download - how though?

The guarantee is as far as I am aware based upon what is know about your line and how it has performed. If you presently can not get over 50Mbps I have no idea how EE can say they will guarantee 67Mbps.

Can you post the stats page from your BT hub. Log onto the hub and go to Advance settings > Technical Log > Information. Copy and paste the stats from Data Rate to Broadband user name.

Re: Moving to EE ?

licquorice — Sat, 07 Sep 2024 14:20:18 GMT

The speed you get now will be the speed you will get if you move to EE.

Re: Moving to EE ?

Hawkmoon19 — Sat, 07 Sep 2024 14:24:48 GMT

Data rate:9.999 Mbps / 55 Mbps
Maximum data rate:19.827 Mbps / 87.025 Mbps
Full Fibre (FTTP) Mode:On
Noise margin:13.2 / 11.3
Line attenuation:11.1 / 18.1
Signal attenuation:11.1 / 19.7
VLAN id:101
Upstream error control:Off
Downstream error control:Off
Data sent / received:97.4 GB Uploaded / 1438.6 GB Downloaded
Broadband username:bthomehub@btbroadband.com

Re: Moving to EE ?

gg30340 — Sat, 07 Sep 2024 14:31:09 GMT

You would appear to be on a Fibre 1 package that limits your speed to 55Mbps.

The line can deliver up to 87Mbps so if you go for a "higher" package your speed will increase so that is why EE will be able to guarantee 67Mbps but as I said, it would mean you getting a different package.

Re: Moving to EE ?

Hawkmoon19 — Sat, 07 Sep 2024 14:33:53 GMT

weird as this is the fastest speed BT offer me (43MBps download) though - so it's still kind of weird that BT wouldn't have offered me the max line speed isn't it?

Re: Moving to EE ?

gg30340 — Sat, 07 Sep 2024 14:39:56 GMT

Obviously I can not answer why you were not offered a higher package. Perhaps at the time that was all your line was able to deliver but due to some changes on your line the speed has now increased.

Re: Moving to EE ?

chrisjp — Sat, 07 Sep 2024 15:23:44 GMT

Unfortunately it seems EE will make any promise if it persuades people to move from BT to EE

Re: Moving to EE ?

Hawkmoon19 — Sat, 07 Sep 2024 15:25:00 GMT

just out of interest if I call 0330 123 4150 which option do you suggest choosing and will I get India or a UK call centre?

Re: Moving to EE ?

gg30340 — Sat, 07 Sep 2024 15:26:17 GMT

@chrisjp wrote:
Unfortunately it seems EE will make any promise if it persuades people to move from BT to EE

The line stats show that it the OP's line can obtain that speed and if it is a guarantee then it must be honoured or the customer can leave the contract without penalty so I think you are off the mark with your assertion.

Re: Moving to EE ?

gg30340 — Sat, 07 Sep 2024 15:29:41 GMT

BT do not have any Indian call centres. They were all moved back to the UK some years ago.

Re: Moving to EE ?

Hawkmoon19 — Sat, 07 Sep 2024 15:32:02 GMT

Thanks sorry one final question - if we live in an area with good mobile service and have no connected alarms etc to the landline is there any downside to ditching the landline as I switch to EE?

Re: Moving to EE ?

gg30340 — Sat, 07 Sep 2024 15:54:57 GMT

No.