https://community.bt.com/t5/Bills-Packages/quot-My-BT-quot-facility/m-p/2404458#M172530 <P>I still get the same message:&nbsp;</P><H1>Sorry, we can’t get your account details at the moment</H1> Sun, 08 Sep 2024 09:31:57 GMT Rancliffe37 2024-09-08T09:31:57Z https://community.bt.com/t5/Bills-Packages/quot-My-BT-quot-facility/m-p/2404235#M172490 <P>This facilty has been unavailable for at least two weeks, so I can't check my phone calls and bills. It's unusual for anything to be down for this length of time.</P> Fri, 06 Sep 2024 10:21:57 GMT https://community.bt.com/t5/Bills-Packages/quot-My-BT-quot-facility/m-p/2404235#M172490 Rancliffe37 2024-09-06T10:21:57Z https://community.bt.com/t5/Bills-Packages/quot-My-BT-quot-facility/m-p/2404457#M172529 <P>try to log in using web browser instead of app</P> <P><A href="https://www.bt.com/about-my-bt" target="_blank">https://www.bt.com/about-my-bt</A></P> Sun, 08 Sep 2024 09:23:35 GMT https://community.bt.com/t5/Bills-Packages/quot-My-BT-quot-facility/m-p/2404457#M172529 imjolly 2024-09-08T09:23:35Z https://community.bt.com/t5/Bills-Packages/quot-My-BT-quot-facility/m-p/2404458#M172530 <P>I still get the same message:&nbsp;</P><H1>Sorry, we can’t get your account details at the moment</H1> Sun, 08 Sep 2024 09:31:57 GMT https://community.bt.com/t5/Bills-Packages/quot-My-BT-quot-facility/m-p/2404458#M172530 Rancliffe37 2024-09-08T09:31:57Z https://community.bt.com/t5/Bills-Packages/quot-My-BT-quot-facility/m-p/2404486#M172539 <P>I have tried a different laptop and I can access my account so the problem is with my other laptop.&nbsp;</P> Sun, 08 Sep 2024 12:01:34 GMT https://community.bt.com/t5/Bills-Packages/quot-My-BT-quot-facility/m-p/2404486#M172539 Rancliffe37 2024-09-08T12:01:34Z