https://community.bt.com/t5/Bills-Packages/Account-request-pending/m-p/2404487#M172540 <P>It should be immediate.</P> <P>Are you setting it up as account manager or account holder?</P> <P>If account manager, and she doesn't already have a BTID, try setting it up as account holder.</P> <P>If she already has a BTID why not just use that.</P> Sun, 08 Sep 2024 12:03:54 GMT licquorice 2024-09-08T12:03:54Z https://community.bt.com/t5/Bills-Packages/Account-request-pending/m-p/2404466#M172535 <P><SPAN>I am trying to manage my mother's phone account she’s 78 and keeps accidentally blocking numbers so agreed for me to mange. I have requested to manage the account with my mother's account number. The account now just shows a "request pending" message. How long is this likely to take? Thanks for any help you can give.</SPAN></P> Sun, 08 Sep 2024 10:34:37 GMT https://community.bt.com/t5/Bills-Packages/Account-request-pending/m-p/2404466#M172535 vanessawickens 2024-09-08T10:34:37Z https://community.bt.com/t5/Bills-Packages/Account-request-pending/m-p/2404487#M172540 <P>It should be immediate.</P> <P>Are you setting it up as account manager or account holder?</P> <P>If account manager, and she doesn't already have a BTID, try setting it up as account holder.</P> <P>If she already has a BTID why not just use that.</P> Sun, 08 Sep 2024 12:03:54 GMT https://community.bt.com/t5/Bills-Packages/Account-request-pending/m-p/2404487#M172540 licquorice 2024-09-08T12:03:54Z